Client Delivery Lead

Job title: Client Delivery Lead Location: Riyadh, Saudi Arabia About the opportunity Hanson Search is partnering with a new research-based, strategy-led marketing consultancy launched in Riyadh with strong group backing. The business will work through a core team and an extended network of specialist partners and freelancers, serving Saudi and international brands. The role A founding operations role for someone who makes great work happen behind the scenes. You will build and run how the agency delivers: workflows, resourcing, budgets and the partner and freelancer network, so every client project is delivered on time, on budget and to a high standard. Key responsibilities • Operating model and workflows: design, implement and manage the end-to-end process from scoping through resourcing, delivery, quality assurance and project closure, across internal and external teams. • Integrated technology and systems: lead the selection, implementation and adoption of the agency's technology stack, connecting CRM, project and resource management, finance and reporting. • Build, borrow, buy decisions: decide with the leadership team what to keep in-house, access flexibly or procure. • Partner and freelancer ecosystem: build and manage a network of specialist agencies, production partners and freelancers, including standards, rates and performance reviews. • Resource and capacity management: maintain a single view of demand, skills and capacity, and assemble fit-for-purpose project teams. • End-to-end delivery: own portfolio-level delivery, managing milestones, risks, scope changes and quality across all teams. • Operational intelligence: build dashboards for delivery, capacity and budget variance, and apply automation and AI to reduce friction and improve delivery. What we are looking for • Significant operations, integrated delivery or programme management experience in a marketing, creative, digital or comparable professional-services business. • A zero-to-one builder: has established an operating model, workflows and management systems from scratch or through a major transformation. • Technology and AI fluency: has selected and implemented connected business systems and applied practical automation and AI. Software engineering expertise is not required. • Ecosystem orchestration: Proven ability to build and manage agency, specialist and freelancer networks. Strong judgement on sourcing, partner selection, commercial negotiation, performance management and continuity planning. • Strong scoping, capacity planning and project governance, and understands project economics and value-based pricing. • Saudi or GCC experience is an advantage, combined with international operating standards. What is on offer A founding leadership role in a new consultancy, a competitive package with performance bonus, and benefits including housing, medical, transportation and fuel allowances. How to apply Apply via LinkedIn or contact Hanson Search in confidence. Show more Show less

Significant operations, integrated delivery or programme management experience in a marketing, creative, digital or comparable professional-services business. A zero-to-one builder: has established an operating model, workflows and management systems from scratch or through a major transformation. Technology and AI fluency: has selected and implemented connected business systems and applied practical automation and AI. Ecosystem orchestration: Proven ability to build and manage agency, specialist and freelancer networks. Strong judgement on sourcing, partner selection, commercial negotiation, performance management and continuity planning. Strong scoping, capacity planning and project governance, and understands project economics and value-based pricing. Saudi or GCC experience is an advantage, combined with international operating standards.

Operating model and workflows: design, implement and manage the end-to-end process from scoping through resourcing, delivery, quality assurance and project closure, across internal and external teams. Integrated technology and systems: lead the selection, implementation and adoption of the agency's technology stack, connecting CRM, project and resource management, finance and reporting. Build, borrow, buy decisions: decide with the leadership team what to keep in-house, access flexibly or procure. Partner and freelancer ecosystem: build and manage a network of specialist agencies, production partners and freelancers, including standards, rates and performance reviews. Resource and capacity management: maintain a single view of demand, skills and capacity, and assemble fit-for-purpose project teams. End-to-end delivery: own portfolio-level delivery, managing milestones, risks, scope changes and quality across all teams. Operational intelligence: build dashboards for delivery, capacity and budget variance, and apply automation and AI to reduce friction and improve delivery.