Key Account Manager (Fleet Sales - Audi & VW)

Join Our Team as a Key Account Manager – Fleet Sales! Are you a results-driven automotive sales professional with strong experience in fleet sales, corporate accounts, and business development? Do you excel at building long-term relationships, identifying new business opportunities, and delivering tailored mobility solutions to key clients? If you have a proven track record in automotive fleet sales, strong knowledge of the UAE corporate market, and the ability to manage strategic accounts and drive profitable growth, we'd love to have you join our Audi & Volkswagen Passenger Cars team and contribute to growing our fleet business. About Us Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Al Nabooda Automobiles LLC is the exclusive authorized distributor for Porsche and Volkswagen in Dubai and the Northern Emirates. With state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our dedicated workforce is focused on maintaining exceptional service and quality standards. Job Purpose: To develop, manage and grow strategic fleet and corporate accounts for Audi and Volkswagen Passenger Cars across the UAE, in alignment with Al Nabooda Automobiles' commercial objectives and Audi Volkswagen Middle East (AVME) standards and fleet strategy. The role is responsible for identifying new fleet business opportunities, strengthening relationships with key corporate customers, leasing and rental companies, government/semi-government entities and other strategic accounts, while delivering sustainable sales volume, profitability and market share growth. The Key Account Manager will provide tailored mobility and fleet solutions based on each customer's operational and commercial requirements while ensuring a premium customer experience consistent with Audi and Volkswagen brand standards. Accountabilities: 1) Business Development & Key Account Management • Proactively identify, develop and secure new fleet sales opportunities for Audi and Volkswagen Passenger Cars across corporate, government, semi-government, leasing, rental and other strategic fleet segments. • Develop and maintain strong, long-term relationships with key decision-makers, procurement teams, fleet managers and senior stakeholders within assigned accounts. • Build structured account plans for existing and prospective key accounts, identifying fleet replacement cycles, upcoming tenders, expansion opportunities and potential vehicle requirements. • Increase Audi and Volkswagen penetration within assigned accounts through effective relationship management, product positioning and tailored fleet solutions. • Maintain a strong pipeline of new business opportunities and continuously expand the corporate customer portfolio. • Conduct regular customer meetings, presentations, product demonstrations and business reviews to understand requirements and identify opportunities. • Prepare professional commercial proposals, quotations and presentations covering vehicle specifications, pricing, financing/leasing solutions, aftersales support and total fleet solutions. • Manage the complete sales cycle from prospecting and initial engagement through quotation, negotiation, order confirmation, vehicle allocation and final delivery. • Identify and participate in relevant corporate and fleet tenders, ensuring submissions are commercially competitive, accurate and completed within required timelines. • Maintain strong awareness of competitor fleet activities, pricing, campaigns, product offerings and market developments and provide relevant market intelligence to management. 2) Audi Volkswagen Middle East & Brand Management • Ensure fleet sales activities are aligned with Audi Volkswagen Middle East (AVME) guidelines, programmes, policies and brand standards. • Maintain an excellent understanding of the Audi and Volkswagen Passenger Cars product portfolios, including new model introductions, specifications, technologies and fleet-relevant product advantages. • Support the Fleet Sales Manager when coordinating with the regional office and internal stakeholders where required regarding fleet programmes, special pricing, volume opportunities, tactical support and strategic key accounts. • Ensure Audi and Volkswagen are professionally represented during customer meetings, presentations, tenders and corporate events in accordance with each brand's positioning. • Provide regular market feedback regarding customer requirements, competitor activities, fleet trends and potential opportunities that could support future AVME and dealer fleet strategies. 3) Commercial & Operational Management • Negotiate commercial terms while protecting the profitability of each transaction and ensuring compliance with approved pricing and discount structures. • Work closely with Finance, Insurance, Used Cars, Aftersales and other relevant departments to provide customers with comprehensive fleet and mobility solutions. • Coordinate vehicle ordering, allocation, registration and delivery requirements to ensure agreed customer timelines are achieved. • Manage vehicle handovers professionally and ensure customers receive appropriate product orientation and support. • Introduce key customers to the relevant Aftersales teams and ensure appropriate service and maintenance support is established for fleet accounts. • Maintain accurate customer, opportunity, quotation, order and activity information within the company's CRM/DMS and other relevant systems. • Ensure all sales documentation, approvals, contracts and customer records are complete, accurate and compliant with company policies. • Monitor outstanding payments, credit arrangements and account status in coordination with Finance and ensure agreed commercial terms are followed. • Work closely with internal departments to resolve customer concerns efficiently and maintain strong levels of customer satisfaction. 4) Customer Portfolio Development • Maintain an active portfolio of existing and prospective key accounts and ensure consistent customer engagement. • Conduct regular face-to-face meetings with existing and prospective corporate customers to generate new opportunities and strengthen relationships. • Identify opportunities for repeat purchases, fleet renewals, account expansion and cross-brand opportunities across Audi and Volkswagen. • Monitor customer fleet replacement cycles and proactively approach customers ahead of upcoming requirements. • Develop relationships beyond individual buyers by establishing multiple contacts within strategic accounts to ensure long-term account sustainability. 5) Reporting & Market Intelligence • Produce accurate daily, weekly and monthly reports covering sales performance, pipeline, customer activity, quotations, tenders, confirmed orders and deliveries. • Monitor performance against individual, departmental and brand fleet targets. • Maintain an accurate sales forecast and provide management with visibility of expected orders and deliveries.

Note: The posting outlines multiple core responsibilities under sections 1-5 (Business Development & Key Account Management, Audi Volkswagen Middle East & Brand Management, Commercial & Operational Management, Customer Portfolio Development, Reporting & Market Intelligence). The responsibilities include: proactively identifying and securing new fleet sales opportunities; building and maintaining relationships with key decision-makers; developing account plans; increasing penetration within accounts; maintaining a strong pipeline; conducting meetings, presentations, demonstrations, and business reviews; preparing commercial proposals and quotations; managing the complete sales cycle from prospecting to delivery; participating in tenders; maintaining market intelligence; aligning activities with AVME guidelines and brand standards; understanding product portfolios and fleet advantages; coordinating with regional offices and internal stakeholders; representing brands professionally; providing market feedback; negotiating terms; coordinating with Finance, Insurance, Used Cars, Aftersales; coordinating vehicle ordering, allocation, delivery; handling handovers and aftersales introductions; maintaining CRM/DMS data; ensuring documentation and compliance; monitoring payments and credit; collaborating with internal departments to resolve issues; maintaining an active portfolio; conducting regular meetings; identifying renewal and cross-brand opportunities; monitoring replacement cycles; building multi-contact relationships; reporting sales performance and forecasts.