Senior Officer - Credit & Collections - Group Credit Control

Objective: Manage credit and collection activities to optimize receivables, achieve collection targets, control credit exposure, and minimize credit risk. The role is responsible for conducting credit assessments, following up on delinquent accounts and complex collection matters, and ensuring compliance with company policies and procedures to support healthy cash flow and effective receivables management. Key Responsibilities: • Review and recommend customer credit requests in accordance with approved credit and collection policies. • Monitor customer credit limits, credit periods, and credit validity, and recommend adjustments or renewals as required. • Review new credit applications, assess supporting documentation, and ensure compliance with established procedures. • Conduct daily credit and collection analysis and prepare weekly and monthly management reports. • Monitor accounts receivable and overdue balances, identify reasons for outstanding accounts, and develop appropriate collection action plans. • Coordinate with customers and internal departments to resolve collection issues, disputes, and outstanding balances. • Monitor and report delayed invoice submissions and collection exceptions to relevant management. • Supervise and guide the collection follow-up team and monitor daily collection activities. • Monitor Letters of Credit (LCs) and PDCs, including expiry dates, and coordinate timely submission to Treasury for negotiation and clearance of PDCs. • Monitor intercompany receivables and ensure timely settlement. • Coordinate with the Legal Department on overdue accounts requiring legal action and maintain regular follow-up on legal cases. • Conduct periodic meetings with Finance, Operations, and Collection teams to review receivables and collection performance. • Ensure compliance with company and group credit control and receivables policies. • Identify opportunities to improve credit and collection processes and procedures. Educational Qualifications: • Bachelor’s degree in Finance, Accounting, or a related field. Recommended Experience: • 10–12 years of proven experience in Credit & Collections, Credit Control, or Accounts Receivable, preferably at a senior level. Skills and Competencies: • High level of integrity, accuracy, accountability, and attention to detail. • Good knowledge of credit control, accounts receivable, and collection processes. • Strong communication, negotiation, analytical, and problem-solving skills. • Strong follow-up, organizational, and time-management skills. • Proficiency in Microsoft Office, particularly Excel, with working knowledge of ERP systems. • Adaptable and able to manage priorities effectively while meeting deadlines. • Fluency in English is required; Arabic language proficiency is an advantage. Job Remarks: • Preferred Language: Arabic, English • Job Country : Kuwait • Duty Shift / Timings : One Shift / 7:00 AM - 3:00 PM Show more Show less