Information Technology Specialist

About Flooss AL-AN Alkhaligia for Consumer Microfinance Company (Flooss) provides consumer microfinance solutions in Saudi Arabia and operates in the regulated financial sector under the supervision of the Saudi Central Bank (SAMA). We are building a customer-focused, technology-enabled, and well-governed organization, and we are looking for talented professionals who will help shape its next stage of growth. Role Purpose Support the day-to-day operation of the Company's technology environment by maintaining reliable infrastructure, systems, and end-user services, and contributing to technology projects that support lending operations and digital customer journeys. The IT Specialist will report to the IT Manager and work closely with business users, the Cybersecurity team, and technology vendors. Key Responsibilities 1. IT Operations & Support • Provide technical support to employees for hardware, software, network, and access-related issues. • Log, prioritize, and resolve incidents and service requests within agreed Service Level Agreements (SLAs) using the IT Service Management (ITSM) tool. • Escalate complex issues to the IT Manager or vendors and follow up until resolution. • Maintain accurate documentation of systems, configurations, and support procedures. 2. Infrastructure & Systems • Administer and maintain servers, networks, cloud services, and end-user devices. • Manage user accounts, access rights, and email and collaboration platforms in line with access control policies. • Perform routine system monitoring, backups, and patching, and support Disaster Recovery testing. • Maintain the IT asset inventory and software license records. 3. Business Applications & Projects • Provide first and second-line support for core business applications, including the loan management system, onboarding, and collections platforms. • Support integrations with external service providers, and assist in troubleshooting data and interface issues. • Participate in technology projects, including requirements gathering, testing, Quality Assurance (QA), and User Acceptance Testing (UAT) support. • Support the preparation of reports and data extracts for business and management needs. 4. Security & Compliance • Apply cybersecurity controls and policies in daily operations in coordination with the Cybersecurity team. • Follow change, incident, and problem management processes. • Support internal audits and regulatory examinations by providing evidence and documentation as required. • Report suspected security incidents promptly in line with Company procedures. 5. Vendors & Users • Coordinate with technology vendors on support tickets, maintenance, and service delivery. • Monitor vendor performance against agreed service levels and report issues to the IT Manager. • Support user onboarding and offboarding, and provide basic IT training and guidance to employees. Qualifications & Experience Education • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Experience • Minimum 3 years of experience in IT support, systems administration, or infrastructure. • Experience in financial services, fintech, or consumer finance is preferred. • Experience working in a regulated environment is an advantage. Professional Certifications • ITIL Foundation preferred. • Microsoft, Cisco (CCNA), CompTIA, or relevant cloud certifications are an advantage. Technical Skills Good knowledge and practical experience in: • Windows and Linux server administration • Active Directory, Microsoft 365, Microsoft Exchange, and identity management • Networking fundamentals (LAN/WAN, firewalls, VPN) • Cloud platforms • Backup, patching, and endpoint management • IT Service Management (ITSM) tools • SQL and basic reporting • Application support and troubleshooting Personal Competencies • Strong problem-solving and analytical skills. • Customer-service mindset and clear communication. • Ability to prioritize and work under pressure. • Attention to detail and commitment to documentation and procedures. Languages • Fluent in Arabic and English. Nationality • Saudi national Show more Show less

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum 3 years of experience in IT support, systems administration, or infrastructure. Experience in financial services, fintech, or consumer finance is preferred. Experience working in a regulated environment is an advantage. ITIL Foundation preferred. Microsoft, Cisco (CCNA), CompTIA, or relevant cloud certifications are an advantage.

IT Operations & Support: Provide technical support to employees for hardware, software, network, and access-related issues; Log, prioritize, and resolve incidents and service requests within agreed SLAs using the IT Service Management (ITSM) tool; Escalate complex issues to the IT Manager or vendors and follow up until resolution; Maintain accurate documentation of systems, configurations, and support procedures. Infrastructure & Systems: Administer and maintain servers, networks, cloud services, and end-user devices; Manage user accounts, access rights, and email and collaboration platforms in line with access control policies; Perform routine system monitoring, backups, and patching, and support Disaster Recovery testing; Maintain the IT asset inventory and software license records. Business Applications & Projects: Provide first and second-line support for core business applications, including the loan management system, onboarding, and collections platforms; Support integrations with external service providers, and assist in troubleshooting data and interface issues; Participate in technology projects, including requirements gathering, testing, QA, and UAT support; Support the preparation of reports and data extracts for business and management needs. Security & Compliance: Apply cybersecurity controls and policies in daily operations in coordination with the Cybersecurity team; Follow change, incident, and problem management processes; Support internal audits and regulatory examinations by providing evidence and documentation as required; Report suspected security incidents promptly in line with Company procedures. Vendors & Users: Coordinate with technology vendors on support tickets, maintenance, and service delivery; Monitor vendor performance against agreed service levels and report issues to the IT Manager; Support user onboarding and offboarding, and provide basic IT training and guidance to employees.