Store Manager - Yas Island

Location: Abu Dhabi, UAE Working Schedule: 6 days per week About the Role We are seeking an experienced and customer-focused Store Manager to lead the day-to-day operations of a prestigious museum retail store in Abu Dhabi. This role will be responsible for delivering an exceptional visitor experience, managing store performance, and leading a high-performing team within a unique cultural and visitor-driven environment. The ideal candidate will combine strong operational and people management skills with a polished, service-oriented approach, ensuring an outstanding experience for both VIP guests and everyday visitors. Key Responsibilities • Oversee the day-to-day operation of the museum store, ensuring smooth and efficient running at all times. • Deliver an exceptional visitor experience while maintaining the highest standards of customer service. • Welcome and engage with VIP guests, stakeholders, and high-profile visitors in a professional and confident manner. • Lead, motivate, and develop the store team through coaching, training, and performance management. • Monitor store performance and identify opportunities to improve operational efficiency and visitor engagement. • Ensure visual merchandising standards are maintained and aligned with brand expectations. • Manage staffing schedules, attendance, and workforce planning. • Maintain accurate stock control and inventory management processes. • Handle customer feedback and resolve operational or service-related issues effectively. • Collaborate with internal stakeholders to support events, activations, and visitor engagement initiatives. • Prepare and submit regular operational and performance reports. Requirements • Proven experience in a Store Manager, Retail Manager, Operations Manager, or similar leadership role. • Background within retail, hospitality, visitor attractions, museums, galleries, luxury environments, or cultural institutions preferred. • Demonstrated experience managing and developing teams. • Strong customer service and relationship management skills. • Experience interacting with VIP, high-net-worth, or high-profile clientele is highly desirable. • Excellent communication and interpersonal skills. • Professional presentation and ability to represent the business at the highest standard. • Commercially aware with the ability to monitor performance and drive results. • Strong organisational and problem-solving abilities. • Fluent English is essential. Additional languages are an advantage. What's on Offer • Opportunity to work within a unique cultural and visitor-focused environment. • Exposure to a diverse international clientele. • Career development within a growing and dynamic organisation. • Competitive salary and benefits package. To apply, please submit your CV outlining your relevant experience in retail, hospitality, luxury, cultural, or visitor-focused environments. Show more Show less

Proven experience in a Store Manager, Retail Manager, Operations Manager, or similar leadership role. Background within retail, hospitality, visitor attractions, museums, galleries, luxury environments, or cultural institutions preferred. Demonstrated experience managing and developing teams. Strong customer service and relationship management skills. Experience interacting with VIP, high-net-worth, or high-profile clientele is highly desirable. Excellent communication and interpersonal skills. Professional presentation and ability to represent the business at the highest standard. Commercially aware with the ability to monitor performance and drive results. Strong organisational and problem-solving abilities. Fluent English is essential. Additional languages are an advantage.

Oversee the day-to-day operation of the museum store, ensuring smooth and efficient running at all times. Deliver an exceptional visitor experience while maintaining the highest standards of customer service. Welcome and engage with VIP guests, stakeholders, and high-profile visitors in a professional and confident manner. Lead, motivate, and develop the store team through coaching, training, and performance management. Monitor store performance and identify opportunities to improve operational efficiency and visitor engagement. Ensure visual merchandising standards are maintained and aligned with brand expectations. Manage staffing schedules, attendance, and workforce planning. Maintain accurate stock control and inventory management processes. Handle customer feedback and resolve operational or service-related issues effectively. Collaborate with internal stakeholders to support events, activations, and visitor engagement initiatives. Prepare and submit regular operational and performance reports.