Tourism Operations & Experience Coordinator

BAN Tourism is a Saudi Destination Management Company (DMC). We design and operate tourism programs across the Kingdom for government entities, corporates, delegations, and individual travelers. We are looking for a full-time team member to join our operations team and take ownership of turning ideas into experiences our guests live on the ground. Responsibilities Experience Design: - Design tourism programs and experiences, and build detailed hour-by-hour itineraries - Create new experiences that reflect the identity and culture of Saudi destinations - Develop day trips and seasonal programs in coordination with the sales team Operations & Coordination: - Coordinate with suppliers: hotels, transportation, restaurants, guides, and experience providers - Prepare an operations file for each program (schedule, roles, contacts, and contingency plans) - Follow up on bookings and supplier confirmations before every trip Field Supervision: - Be on site to supervise program delivery from arrival to departure - Solve on-trip issues quickly and calmly - Ensure all parties meet quality and timing standards Quality & Improvement: - Collect guest feedback and ratings after each program - Prepare a post-trip report covering what worked and what needs improvement - Help build and evaluate our supplier database Qualifications - Available to work full-time - Genuine passion for tourism and an understanding of what makes a great guest experience - Able to work in the field and travel within Saudi Arabia, including weekends when programs require - Professional proficiency in English, spoken and written - Strong organizational skills and ability to manage multiple tasks at once - Calm and resourceful under pressure - Excellent communication skills with guests and suppliers Nice to Have - Tour guide license - Previous experience in tourism operations or events - Knowledge of tourist destinations across Saudi Arabia Show more Show less