Manager - Sales (Jeddah)

Manager - Sales Location: Jeddah, Saudi Arabia Position Summary: The Sales Manager will be responsible for developing, managing, and growing relationships with key accounts. This role will focus on identifying clients’ needs, building long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction. The ideal candidate should have a strong background in sales and account management within the travel industry, excellent interpersonal skills, and the ability to strategically align client needs with company offerings. Key Responsibilities: • Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries. • Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention. • Conduct regular reviews of clients’ needs, performance metrics, and travel patterns to propose tailored solutions. • Regular partners visit during the week to meet them and build rapport with management and agents. • Develop and implement strategic account plans to meet or exceed sales targets and revenue goals. • Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services. • Monitor market trends, competitors’ activities, and client industry developments to position offerings that match client needs. • Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company’s booking platforms and understanding available services. • Organize periodic training sessions for clients on new features, products, and booking solutions. • Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships and establish new connections. • Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions. • Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement. • Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality. • Maintain accurate records of client interactions, sales activities, and account progress in CRM tools. • Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention. Qualifications and Skills: • Education: Bachelor’s degree in business, Travel Management, or a related field. A master’s degree or additional certifications in travel/tourism or sales is a plus. • Experience: 3-5+ years of experience in key account management, sales, or business development within the B2B travel or related industry. • Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel. • Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills. • Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights. • Customer-Centric Approach: Strong focus on client satisfaction and relationship-building. • Technical Proficiency: Familiarity with CRM software and booking platforms. • Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally. • Languages – Should be a fluent Arabic or Hindi Speaker Key Competencies: • Client Relationship Management • Strategic Thinking and Planning • Sales and Revenue Optimization • Problem Solving and Decision Making • Team Collaboration and Coordination • Adaptability and Resilience Show more Show less