Operations Manager

Operations Manager – Family Entertainment Center (FEC) We are seeking an experienced FEC Operations Manager who has managed a venue’s day-to-day operations and understands its financial performance in detail. The successful candidate will help assess locations, build operating budgets, improve revenue, and deliver a safe and engaging guest experience. Key responsibilities • Oversee attractions, guest services, ticketing, parties, staffing, maintenance, and safety. • Build and manage a detailed operating budget covering rent, payroll, maintenance, software, utilities, marketing, and other venue costs. Contribute to construction and fit-out budgets for new locations. • Evaluate potential locations using footfall, catchment area, accessibility, competition, rental terms, space requirements, and projected returns. Present recommendations to leadership. • Track tickets sold, ticket prices, party and group bookings, average spend, revenue by category, and seasonal demand. Use these figures to improve pricing, promotions, staffing, and capacity planning. • Prepare monthly profit and loss reports, forecasts, and practical recommendations to improve profitability. • Lead staff recruitment, scheduling, training, and performance management. • Coordinate preventive maintenance and ensure attractions meet safety and service standards. Requirements • Proven operations management experience in a family entertainment center, indoor activity park, trampoline park, or comparable leisure venue. • Direct responsibility for venue budgets, revenue reporting, and operating costs. • Experience contributing to location selection or a new venue launch. • Ability to explain the commercial performance of venues previously managed, using figures the candidate is authorized to share. • Strong leadership, guest service, and problem-solving skills. Show more Show less