Enterprise Associate - Customer Success

Job Title: Enterprise Associate - Customer Success Location: Riyadh, Saudi Arabia (On-site) Employment Type: Full-time Industry: IT / FinTech / Technology About the Role We are looking for an experienced Enterprise Associate - Customer Success to join our team in Riyadh, KSA. Reporting directly to the Sales Manager, you will play a pivotal role in championing the enterprise customer experience. You will ensure clients realize the full value of our services, manage the technical and contractual lifecycle, and drive long-term client retention and satisfaction. Key Responsibilities • Onboarding: Welcome new enterprise clients and guide them through setup, implementation, and training for a smooth transition. • Account & Relationship Management: Maintain strong relationships with assigned enterprise accounts, listen to feedback, and proactively solve pain points. • Ongoing Advisory & Support: Serve as a trusted advisor, handling day-to-day technical issues and guiding clients on best practices. • Renewals & Growth: Partner with Sales Account Managers on renewal strategies, keeping clients informed on usage via intuitive dashboards and metrics. • Cross-Functional Advocacy: Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing to continuously improve products and services. Key Performance Indicators (KPIs) • Reporting & Utilization: Deliver quarterly usage reports and encourage client product adoption. • Engagement & Satisfaction: Maintain high Customer Engagement Scores and track qualitative CSAT feedback. • Efficiency: Optimize Average Resolution Time for issues and streamline the Onboarding Efficiency rate. Requirements & Qualifications • Experience: 6+ years of experience in Customer Success, Account Management, or Client Services. • Industry Preference: Prior experience in a Multinational Corporation (MNC), IT company, or FinTech is preferred. • Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field. • Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required. • Skills: Excellent presentation preparation, strong problem-solving capabilities, and a proven track record of delivering an elite client experience. Show more Show less

Experience: 6+ years in Customer Success, Account Management, or Client Services. Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field. Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required.

Onboarding new enterprise clients and guiding them through setup, implementation, and training; Maintain relationships with assigned enterprise accounts and proactively solve pain points; Serve as a trusted advisor handling day-to-day technical issues and guiding clients on best practices; Partner with Sales Account Managers on renewal strategies and keep clients informed on usage via dashboards and metrics; Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing to improve products and services.