Rider Compliance Assistant Manager

Key Accountability Areas Regulatory Compliance & Risk Monitoring • Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks. • Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities. • Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities. Cross-Functional & Operational Alignment • Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules. • Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes. • Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement. • Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries. Process Optimization & Governance • Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs). • Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions. • Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. • Manage and monitor all HungerStation department operational governmental violations. QUALIFICATIONS/REQUIREMENTS Knowledge and Experience • 5–7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia • Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows. • Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.) • Strong analytical skills with high proficiency in Excel and compliance tracking tools. Education and Certifications ● Bachelor’s degree in Supply Chain Management, Engineering, or any other related discipline is required ● Master’s degree in Supply Chain Management or any related discipline is preferred ● International certifications in Supply Chain Management are preferred Show more Show less

Knowledge and Experience: 5–7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia. Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows. Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.). Education and Certifications: Bachelor’s degree in Supply Chain Management, Engineering, or any other related discipline is required; Master’s degree in Supply Chain Management or related discipline is preferred; International certifications in Supply Chain Management are preferred.

Regulatory Compliance & Risk Monitoring: Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations; Conduct regular compliance audits; Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities. Cross-Functional & Operational Alignment: Collaborate with Rider Operations, Experience, Supply, Optimization, and Performance teams to align workflows with compliance rules; Establish compliance control checkpoints within rider onboarding, dispatching, and performance processes; Analyze rider compliance metrics and prepare audit reports; Coordinate with external regulatory representatives during audits or compliance inquiries. Process Optimization & Governance: Review and update logistics compliance procedures and SOPs; Develop corrective action plans for non-compliant rider cases; Identify opportunities for continuous improvement; Manage and monitor all HungerStation department operational governmental violations.