Receptionist

Job Overview Euro Motors is seeking a highly motivated and customer-centric Receptionist to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Receptionist, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence. Responsibilities • To receive and forward all telephone calls in an orderly manner and make record of them. • To greet and guide visitors through the right channels without causing a disturbance to the employees. • To listen attentively to visitors complaints and guide them to the appropriate channel. • To ensure the reception area clean & tidy. • To serve as a contact point for all general maintenance concerns, enquiries, complains, problems, and other related matters. • Assist with other related clerical duties such as photocopying, faxing, filing, etc. • To assist in any type of typing works as and when required. • To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time. • To follow up with customers after service/sales visit. • To collect data from customers. • To book service appointments. • To carry out other related jobs as assigned by the Management from time to time. Qualifications • Minimum of 0-2 years of experience. • Bachelors degree or any relevant education. • Excellent communication and interpersonal skills, with a clear and professional telephone manner. • Strong problem-solving abilities and a customer-focused approach. • Ability to handle a high volume of calls in a fast-paced environment. • Proficiency in English (written and spoken). Knowledge of additional languages is an advantage. • Prior experience in a similar role is preferred, but not essential. • Strong computer skills and experience with CRM systems is desirable. • Ability to work flexible hours, including evenings and weekends, as required. Show more Show less