Digital Product Analyst

General Information Ref # 237067 Location: Qatar-Doha Job family: Cargo & Airport Operations Closing Date: 2026-10-07 Description The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team. As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Digital, Experience & Innovation in Doha as a Digital Product Analyst. About The Role In this exciting role, you will be responsible to help develop, deliver, support and manage key digital product(s) built on the Salesforce platform. You will work closely with all departments and service delivery units to assist in business requirements, and collaborate with product team to help deliver and support. You will be responsible for coordinating the transition and implementation of various modules of the Salesforce cargo system and support in the implementation and delivery as per the scope and agreed compliance. As part of your role, your responsibilities will be inclusive of, but not limited to the following: • Supporting the Line Manager for roadmap planning and phased implementation of the various digital products in Cargo. • Collect, analyze and identify gaps from user feedback by liaising with relevant departments such as sales, operations, network planning and RM to fill these gaps through process improvement techniques for Customer Experience programs. • Conduct business requirements workshops to help document current processes, user stories, as well as define new required enhancements for the various digital products. • Assist in identifying how Salesforce capabilities can be utilized to help solve the business challenges. • Responsible to help product team product team for all phases of delivery – requirements, design, configure, go live, adoption and support. • Develop solutions in Salesforce through configuration where necessary • Document User Acceptance Testing scenarios and assist in test case execution to help ensure quality releases into production • Actively engage in helping post go-live support and execute change management strategies for the developed solution • Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Qualification About You • Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience • Essential Fluent in English language, both written and spoken and well-developed interpersonal skills. • Excellent knowledge of MS Word, MS Excel and PowerPoint. • Understanding of enterprise digital products and the resulting impacts on system and procedural requirements with regards to Customer Experience • Knowledge of Salesforce platform and its capabilities – prior development experience on Salesforce is desirable • Proven skills for business analysis and testing in a digital environment • Experience in overall Project Management engagements especially in relation to system transition along with testing and implementation, application support. • Possesses solid skills in creating reports, presentations, training, that communicate and track the progress of Customer Experience projects to Management About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records and set trends that others follow. We do not slow down by the fear of failure. Instead, we dare to achieve what has never been done before. So whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=237067 Show more Show less

Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience; Essential Fluent in English language, both written and spoken and well-developed interpersonal skills; Excellent knowledge of MS Word, MS Excel and PowerPoint; Understanding of enterprise digital products and the resulting impacts on system and procedural requirements with regards to Customer Experience; Knowledge of Salesforce platform and its capabilities – prior development experience on Salesforce is desirable; Proven skills for business analysis and testing in a digital environment; Experience in overall Project Management engagements especially in relation to system transition along with testing and implementation, application support; Possesses solid skills in creating reports, presentations, training, that communicate and track the progress of Customer Experience projects to Management

Supporting the Line Manager for roadmap planning and phased implementation of the various digital products in Cargo; Collect, analyze and identify gaps from user feedback by liaising with relevant departments such as sales, operations, network planning and RM to fill these gaps through process improvement techniques for Customer Experience programs; Conduct business requirements workshops to help document current processes, user stories, as well as define new required enhancements for the various digital products; Assist in identifying how Salesforce capabilities can be utilized to help solve the business challenges; Responsible to help product team product team for all phases of delivery – requirements, design, configure, go live, adoption and support; Develop solutions in Salesforce through configuration where necessary; Document User Acceptance Testing scenarios and assist in test case execution to help ensure quality releases into production; Actively engage in helping post go-live support and execute change management strategies for the developed solution; Perform other department duties related to his/her position as directed by the Head of the Department.