Maintenance Supervisor

Facility Maintenance Supervisor and Projects Coordinator Responsible for supervising and coordinating maintenance activities across retail stores, cafés, offices, and facilities to ensure a safe, functional, and well-maintained environment that supports business operations and brand standards. Oversees the timely resolution of maintenance requests, management of contractors and service providers, and implementation of preventive maintenance programs. In addition, acts as a Project Coordinator for new stores, renovations, refurbishments, and facility improvement projects by coordinating stakeholders, tracking project timelines, budgets, approvals, and ensuring successful project delivery in line with company standards and business requirements. Key Performance Areas Maintenance Operations & Supervision • Supervise and coordinate day-to-day maintenance activities across all stores, cafés, offices, and facilities. • Receive, evaluate, prioritize, and allocate maintenance requests while ensuring timely completion within agreed service levels. • Monitor maintenance work progress and verify completion quality before closing requests. • Conduct regular inspections of facilities, equipment, furniture, MEP systems, and infrastructure to identify maintenance needs and improvement opportunities. • Support emergency maintenance requirements and ensure prompt resolution to minimize business disruption. • Ensure all maintenance activities comply with company policies, health and safety standards, and local regulatory requirements. • Supervise contractors and vendors on-site, ensuring compliance with quality, safety, and operational standards. Vendor & Contractor Management • Manage relationships with maintenance contractors, service providers, and suppliers. • Obtain quotations, evaluate proposals, and recommend cost-effective solutions in line with procurement policies. • Monitor contractor performance against agreed service levels and contractual obligations. • Review service agreements, warranties, and maintenance contracts to ensure compliance and effectiveness. Preventive Maintenance & Asset Management • Develop, implement, and monitor preventive maintenance schedules across all locations. • Coordinate with Store Managers and Operations teams to ensure preventive maintenance activities are completed as planned. • Maintain records of company assets, equipment, maintenance history, warranties, and service contracts. • Monitor inventory levels of maintenance tools, equipment, spare parts, and consumables. Project Coordination & Store Development • Coordinate maintenance-related projects including store openings, renovations, refurbishments, relocations, and facility upgrades. • Develop project plans, timelines, trackers, and progress reports to ensure timely project execution. • Coordinate with internal stakeholders including Retail Operations, Finance, Procurement, Marketing, IT, and external contractors. • Follow up on project milestones, identify risks and delays, and escalate issues where necessary. • Support site surveys, feasibility assessments, and project handover activities. • Ensure all project-related permits, approvals, licenses, and compliance requirements are obtained before project commencement. Budgeting, Administration & Reporting • Monitor maintenance and project expenses to ensure alignment with approved budgets and AOP targets. • Raise and track quotations, purchase requests, LPOs, invoices, approvals, and payment follow-ups. • Prepare monthly maintenance and project reports highlighting completed projects, pending activities, costs, vendor performance, and key trends. • Identify cost-saving opportunities while maintaining required quality and operational standards. Show more Show less

Responsible for supervising and coordinating maintenance activities across retail stores, cafés, offices, and facilities to ensure a safe, functional, and well-maintained environment that supports business operations and brand standards. Oversees the timely resolution of maintenance requests, management of contractors and service providers, and implementation of preventive maintenance programs. In addition, acts as a Project Coordinator for new stores, renovations, refurbishments, and facility improvement projects by coordinating stakeholders, tracking project timelines, budgets, approvals, and ensuring successful project delivery in line with company standards and business requirements.