Business Operations Specialist

Job Description Job title: Business Operations Specialist Department: Sales Location: Riyadh, Saudi Arabia (hybrid working) GLS: P02 Working hours: 48 hours per week Sunday to Thursday A brighter future awaits you Job Summary The Business Operations Specialist provides the administrative and operational backbone of the Export Markets business, covering both the CooperVision legal entity in Saudi Arabia and the recurring commercial processes of the wider Export Markets region, a distributor-operated territory of c.94 markets across the GCC, MENA, CIS, Balkans, Baltics and Africa. You’ll ensure that the KSA entity remains fully compliant with all statutory, licensing and labour obligations, and owns the recurring operating processes — distributor reporting, accounts receivable, contracting, product launch coordination and customer events. Essential Functions & Accountabilities: Entity & statutory administration (Saudi Arabia) • Maintains the KSA legal entity in good standing — Commercial Registration, MISA license, municipality license and sector/health authority licenses — ensuring all renewals are completed ahead of expiry and no lapse in trading capability occurs. • Administers government e-services on behalf of the entity (Qiwa, GOSI, Muqeem, Absher/Nafath, Mudad/WPS): employee registrations, iqama and visa processing, contract filings, and monitoring of the entity's Saudization (Nitaqat) position. • Acts as primary interface with external legal, accounting, audit and service providers; manages the residual outsourced scope, service levels, deliverables and associated invoicing. • Maintains entity compliance and document records; coordinates internal and external audit and inspection requests. Commercial operations (Export Markets) • Coordinates the collection, validation and consolidation of distributor reporting across the Export Markets network — sell-out, inventory levels and forecast inputs — and produces the consolidated regional reporting pack to a fixed monthly cycle. • Supports Accounts Receivable and monitors overdue balances by distributor, runs the escalation cadence, and liaises with Finance and Credit Control on collections, credit limits and payment terms. • Supports the contracting cycle with Legal and the Contracts team — distributor agreements, renewals and amendments — including document flow, version control, signature routing and maintenance of the regional contract register. • Coordinates the FTI process on its biennial cycle: data gathering, submission preparation, cross-functional follow-up and tracking through to completion. • Supports the APLCO new product launch process: milestone tracking, market readiness documentation, coordination of registration and supply inputs, and cross-functional follow-up against launch timelines. Customer engagement & events • Organizes customer events — professional education center visits, congress participation and in-market activity with distributors — covering logistics, travel, vendor selection, budget tracking and post-event reconciliation. • Ensures all event and customer engagement activity is executed in line with CooperVision compliance, transparency and expense policies. General • Provides operational and administrative support to the Export Markets commercial team, absorbing recurring administrative workload and releasing field capacity for distributor-facing activity. • Identifies and drives continuous improvement and simplification of regional administrative and reporting processes. Knowledge, Skills And Abilities, Experience • Minimum of 5 years' experience in business operations, commercial support, or legal entity and government relations administration, preferably within a multinational organisation • Demonstrated experience of maintaining statutory and licensing compliance for an entity in Saudi Arabia • Experience of working with distributors or third-party partners, and of consolidating and reporting multi-market data • Working knowledge of Saudi corporate compliance, licensing and labour requirements, and of the associated government e-service portals • Able to administer a legal entity end to end and to manage external professional service providers to agreed service levels • Strong analytical and reporting skills • Business acumen • Strong organisational skills • Strong interpersonal and communication skills • Highly pro-active and able to work successfully alone as well as within a small, geographically dispersed team • Discreet and trustworthy, with high levels of integrity when handling confidential commercial, financial and employee data • Results oriented, with a continuous improvement mindset and a welcoming approach to change • Proficient in the use of Microsoft Office, in particular Excel for analysis and consolidation; ERP and CRM exposure (SAP, Salesforce or equivalent) • Fluent in Arabic and English, spoken and written What we offer: You’ll receive competitive compensation package as well as knowing we are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop your career and grow with CooperVision. If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities. #HYBRID Show more Show less

Minimum of 5 years' experience in business operations, commercial support, or legal entity and government relations administration, preferably within a multinational organisation. Demonstrated experience of maintaining statutory and licensing compliance for an entity in Saudi Arabia. Working knowledge of Saudi corporate compliance, licensing and labour requirements, and of the associated government e-service portals. Fluent in Arabic and English, spoken and written.

Essential Functions & Accountabilities: Entity & statutory administration (Saudi Arabia) – Maintains the KSA legal entity in good standing (Commercial Registration, MISA license, municipality license and sector/health authority licenses) ensuring renewals are completed ahead of expiry. Administers government e-services on behalf of the entity (Qiwa, GOSI, Muqeem, Absher/Nafath, Mudad/WPS): employee registrations, iqama and visa processing, contract filings, Saudization monitoring. Acts as primary interface with external legal, accounting, audit and service providers; manages residual outsourced scope, service levels, deliverables and invoicing. Maintains entity compliance and document records; coordinates internal and external audit/inspection requests. Commercial operations (Export Markets) – Coordinates collection, validation and consolidation of distributor reporting across the Export Markets network; produces the consolidated regional reporting pack on a fixed monthly cycle. Supports Accounts Receivable and monitors overdue balances; liaises with Finance and Credit Control on collections, credit limits and terms. Supports contracting cycle with Legal and Contracts team; manages document flow, version control, signature routing and regional contract register. Coordinates FTI process on its biennial cycle: data gathering, submission prep, cross-functional follow-up and tracking to completion. Supports the APLCO new product launch process: milestone tracking, market readiness docs, registration and supply inputs, cross-functional follow-up against launch timelines. Customer engagement & events – Organizes customer events (education center visits, congress participation, in-market activity with distributors) including logistics, travel, vendor selection, budgeting and post-event reconciliation. Ensures compliance with policy. General – Provides operational and administrative support to the Export Markets commercial team; releases field capacity for distributor-facing activity. Identifies and drives continuous improvement of regional administrative and reporting processes.