Store Supervisor

Primary Purpose: Ensure the smooth daily operation of a retail store, acting as the link between management and staff to achieve sales goals, maintain high customer satisfaction, and oversee staff, inventory, and store standards. Key Accountabilities: • Oversee and manage the daily functioning of the store, including opening and closing procedures and ensuring adherence to company policies. • Monitor sales performance, identify trends, and implement strategies to meet or exceed sales targets. • Ensure all customers receive excellent service and handle complaints, inquiries, and issues professionally. • Monitor stock levels, order new products, process shipments, conduct stock counts, and maintain accurate inventory records to prevent stockouts and losses. • Ensure the store is clean, organized, and visually appealing with proper displays and signage. • Prepare work schedules and delegate tasks to team members to ensure proper coverage and productivity. • Recruit, hire, train, coach, and motivate store staff to improve their performance and skills. • Monitor staff performance, provide feedback, and conduct performance reviews. • Implement and enforce security measures to protect employees, customers, and store assets. • Maintain accurate records, including sales reports and expense reports, and manage cash handling procedures. • Performs any work requested by the direct manager. Qualifications: • Bachelor degree in business, management, or a related field . • +5 Years experience involves a blend of leadership, operational, and customer-facing skills. Skills: • Both verbal and written, for interacting with staff, customers, and stakeholders. • Guiding and motivating a team to meet and exceed targets. • Training and developing employees to improve performance. • Mediating disputes and resolving issues between staff or customers. • Handling customer complaints, inquiries, and ensuring a positive experience. • Understanding and implementing sales techniques to drive revenue. • Maintaining order and attention to detail in a store environment. • Flexing to changing priorities and demands. Show more Show less