Resort Manager – Rooms and Resort operations

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism. Job Title: Resort Manager – Rooms and Resort operations Department: Executive Office Reporting to: General Manager Property: Shebara Resort About Us Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand. The Role The Resort Manager will oversee key designated operational departments at a remote, world-class resort, ensuring exceptional guest experiences, operational excellence, and strong financial performance across the assigned areas of responsibility. This hands-on leader will inspire and develop a high-performing team, drive service innovation, and uphold the resort’s iconic luxury standards in a unique and challenging environment. The role requires strategic vision, operational expertise, and the ability to thrive in a remote, isolated setting while delivering an unforgettable guest journey. Key Areas of Responsibilities: Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Resort Manager, you will need to: Executive Leadership & Strategic Oversight • Act as a trusted deputy to the General Manager and represent the hotel in her absence. • Participate in the development and execution of the hotel's strategic business plan. • Foster a culture of excellence, accountability, innovation, and continuous improvement. • Act as a key owner and stakeholder liaison, ensuring operational priorities, brand commitments, and guest experience standards are consistently represented and delivered. • Drive cross-departmental collaboration to achieve operational and financial objectives. • Ensure team’s unity. • Lead hotel wide operational initiatives. • Monitor guest satisfaction metrics, online reputation scores, and quality assurance results. Engineering and Rooms Divisions, HS&E and Security Oversight Rooms: • Support the strategic leadership to Front Office, Guest Relations, Concierge, Housekeeping, Laundry. • Ensure the highest standards of guest service, personalization, and luxury hospitality. • Identify opportunities to improve operational efficiencies and guest journey touchpoints. • Support the rooms division senior leadership leading a culture of excellence. • Help identify operational challenges and support proactivity on those. • Conduct regular service quality reviews and luxury standards checks across guest-facing touchpoints to ensure consistency, personalization, and readiness for internal and external quality audits. Engineering • Oversee the Engineering division to ensure optimal functionality, safety, sustainability, and reliability of all hotel facilities. • Ensure preventive maintenance programs are executed effectively. • Lead capital expenditure planning and asset preservation strategies. • Monitor utility consumption and sustainability initiatives. • Embed responsible operations and sustainability practices into daily resort routines, including resource efficiency, waste awareness, and environmental stewardship. • Ensure compliance with all safety, regulatory, and environmental requirements. • Collaborate with General Manager and Finance Director on major projects, renovations, capex and technical improvements. Executive Office Projects & Strategic Initiatives • Lead special projects assigned by the General Manager. • Support hotel openings, transitions, renovations, and operational transformation initiatives. • Monitor execution of key strategic priorities and ensure timely delivery. • Coordinate cross-functional task forces for operational improvement programs. • Prepare executive presentations, business reviews, and performance reports. • Champion a culture of quality, service excellence, and continuous improvement, ensuring every guest interaction reflects the hotel's luxury positioning and brand promise. Financial & Commercial Performance • Support achievement of annual budgets, GOP targets, and productivity goals. • Analyze operational and financial performance indicators. • Identify cost-saving opportunities while maintaining luxury service standards with no compromises on excellence. • Partner with Finance and Revenue Management teams to optimize profitability • Foster a high-performance culture consistent with company values. Health, Safety, Environment & Security • Ensure compliance with all company policies and legal regulations. • Ensure deliverables are met in terms of company audits and monitor action planning for all items in need of rectification for Safety, Security and Environment • Lead emergency response preparedness and risk management initiatives. • Maintain strong crisis readiness for remote-resort operations, including business continuity, emergency communication, evacuation coordination, and operational recovery planning. • Maintain the highest standards of workplace safety and guest security. • Manage relationships with security vendors. Talent Development • Mentor and develop department heads and future leaders. • Promote employee engagement, succession planning, and talent retention. • Champion learning and development initiatives. • Foster a high-performance culture consistent with company values. • Promote colleague wellbeing, accommodation standards, and engagement practices that support retention, resilience, and high performance in a remote resort environment. Key Qualifications Education and Experience • Bachelor’s degree in Hospitality Management, Hotel Administration, Business Management, or related field. • 10+ years of progressive leadership experience in luxury hospitality, with significant exposure to resort or remote property operations. • Proven track record in managing high-performing Rooms integrated resort operations. • Strong Rooms Division background with the ability to oversee complex guest journeys, housekeeping standards, concierge services, and front office excellence in a luxury resort setting. • Demonstrated success in driving guest satisfaction, operational excellence, and financial performance in an international luxury environment. • Strong executive presence with the ab