Automotive Aftersales Receptionist

After Sales Receptionist | OMODA JAECOO & ICAUR | AUTORUN Location: Dubai Department: After Sales Work Schedule: 6 days per week, with 1 day off ABOUT US: OMODA & JAECOO AUTOMOBILES are new brands under CHERY INTERNATIONAL – AUTOMOBILES (A FORTUNE GLOBAL 500 COMPANY). OMODA O indicates a positive, energetic tone – Oxygen, the essential ingredient of life. MODA comes from "Modern" – a modern and fashionable lifestyle with emphasis on high appearance level and high-tech products. It is a brilliant art in motion, CROSS-style SUV, Future & Fashionable based on the needs of global users. OMODA represents advanced design, futuristic technology and a brand-new crossover ecosystem. JAECOO As a brand-new off-road brand, the name JAECOO is inspired by a fusion of the German word "Jäger" and the English word "Cool." This combination captures both off-road and urbanism while representing a refined style and quality. JAECOO is dedicated to innovation and breakthroughs, leading the new urban off-road trend with exceptional four-wheel-drive performance, remarkable safety features, and forward-thinking intelligent technologies. AUTORUN is the authorized car dealer for OMODA & JAECOO and iCAUR in Dubai, representing innovative and rapidly growing automotive brands in the UAE market. POSITION OVERVIEW: We are looking for a professional, customer-focused, and well-organized After Sales Receptionist to join our After Sales Team. The successful candidate will be responsible for welcoming service customers, handling after-sales inquiries, managing service appointments, coordinating with the workshop, and ensuring clear and timely communication throughout the customer journey. This role requires excellent communication and organizational skills, a positive attitude, strong attention to detail, and the ability to manage multiple customer requests in a fast-paced automotive environment. KEY RESPONSIBILITIES: Customer Interaction & Reception • Meet and greet after-sales customers in a professional, friendly, and courteous manner. • Act as the first point of contact for customer inquiries related to after-sales services. • Provide customers with accurate information and direct inquiries to the appropriate service team members. • Maintain a professional customer experience throughout the reception process. Appointment Management • Receive and process service appointment requests through telephone, email, website, and social media channels. • Schedule customer appointments according to workshop capacity, availability, and operational requirements. • Maintain accurate appointment records and ensure all relevant customer information is updated. • Follow up on missed appointments and coordinate rescheduling where required. Customer Communication • Send appointment confirmations, reminders, and follow-up notifications via SMS or other approved communication channels. • Send post-service communications to thank customers, encourage feedback, and provide reminders or recommendations for future visits. • Coordinate customer updates regarding parts availability, service campaigns, and other after-sales activities as directed by management. • Ensure customers receive timely and accurate information regarding their service requests. Operational Support • Coordinate vehicle drop-off and recovery services for customers when required. • Liaise with the workshop and relevant internal departments to support smooth service operations. • Assist the After Sales Team with service-related administrative and coordination tasks. • Ensure customer requests are properly recorded and followed up until completion. Reporting & Administration • Prepare and submit weekly reports covering service inquiries, appointment activities, requested service types, recovery services, and other relevant customer activities. • Maintain accurate customer and appointment records within the relevant systems. • Ensure all administrative tasks are completed accurately and within required timelines. • Support management with additional reports and information as required. QUALIFICATIONS, EXPERIENCE & SKILLS: • Previous experience in reception, customer service, call center, or after-sales support in an automotive company in UAE. • Strong verbal and written communication skills in English. • Arabic language skills will be considered an advantage. • Proficiency in Microsoft Office applications. • Familiarity with Dealer Management Systems (DMS) or automotive CRM systems is preferred. • Strong organizational and time-management skills. • Ability to multitask and manage multiple customer inquiries and appointments simultaneously. • Strong attention to detail and accuracy. • Professional appearance, positive attitude, and customer-focused approach. • Ability to work effectively under pressure and in a fast-paced environment. • Strong interpersonal and teamwork skills. KEY COMPETENCIES: • Customer Focus • Communication Skills • Time Management • Teamwork & Collaboration • Problem-Solving • Attention to Detail • Organization & Coordination • Adaptability • Professionalism WHAT WE OFFER: • Competitive salary package. • Company-provided medical insurance and residence visa in accordance with UAE law. • Performance-based bonuses and opportunities for career growth and advancement. • Supportive and inclusive team culture. • Regular product, customer service, and process training. • Opportunity to work with innovative and rapidly growing automotive brands in the UAE. Show more Show less

Previous experience in reception, customer service, call center, or after-sales support in an automotive company in UAE. Strong verbal and written communication skills in English. Arabic language skills will be considered an advantage. Proficiency in Microsoft Office applications. Familiarity with Dealer Management Systems (DMS) or automotive CRM systems is preferred. Strong organizational and time-management skills. Ability to multitask and manage multiple customer inquiries and appointments simultaneously. Strong attention to detail and accuracy. Professional appearance, positive attitude, and customer-focused approach. Ability to work effectively under pressure and in a fast-paced environment. Strong interpersonal and teamwork skills.

Customer Interaction & Reception: Meet and greet after-sales customers in a professional, friendly, and courteous manner. Act as the first point of contact for customer inquiries related to after-sales services. Provide customers with accurate information and direct inquiries to the appropriate service team members. Maintain a professional customer experience throughout the reception process. Appointment Management: Receive and process service appointment requests through telephone, email, website, and social media channels. Schedule customer appointments according to workshop capacity, availability, and operational requirements. Maintain accurate appointment records and ensure all relevant customer information is updated. Follow up on missed appointments and coordinate rescheduling where required. Customer Communication: Send appointment confirmations, reminders, and follow-up notifications via SMS or other approved communication channels. Send post-service communications to thank customers, encourage feedback, and provide reminders or recommendations for future visits. Coordinate customer updates regarding parts availability, service campaigns, and other after-sales activities as directed by management. Ensure customers receive timely and accurate information regarding their service requests. Operational Support: Coordinate vehicle drop-off and recovery services for customers when required. Liaise with the workshop and relevant internal departments to support smooth service operations. Assist the After Sales Team with service-related administrative and coordination tasks. Ensure customer requests are properly recorded and followed up until completion. Reporting & Administration: Prepare and submit weekly reports covering service inquiries, appointment activities, requested service types, recovery services, and other relevant customer activities. Maintain accurate customer and appointment records within the relevant systems. Ensure all administrative tasks are completed accurately and within required timelines. Support management with additional reports and information as required.