Spa Receptionist

About The Ned Doha Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience. With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club, our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience. The Role At The Ned Doha, our Spa is more than a place to unwind, it’s a haven of calm, care, and thoughtful hospitality. From the moment our guests arrive, every interaction is designed to feel personal, welcoming, and effortlessly refined. We are looking for a Spa Receptionist who brings warmth, grace, and attention to detail to be the first point of contact for our guests. If you have a passion for hospitality and enjoy creating memorable first impressions, we’d love to meet you. What You’ll Be Doing: • Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance. • Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation. • Respond to all guest enquiries promptly and efficiently. • Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety. • Maintain the cleanliness, presentation and organisation of the reception area at all times. • Ensure that adequate supplies of all public information material are available and are in immaculate condition. • Record and track turn away business and repeat guests through the Spa Software system. Report as required by management. • Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over. • Answer telephones within three rings and in a professional manner, following brand standards. Answer all internet and external phone calls in the same professional manner. • Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available. • Ensure turn away business and repeat guests are accurately tracked by the Spa Reception team through the Spa Software. • Maximise sales by driving up selling and cross selling both on reception and on the telephone. About You: • Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment • A warm, polished, and professional presence • Excellent communication and interpersonal skills • Strong organisational abilities and attention to detail • Confidence in handling bookings and administrative tasks • A genuine passion for wellness and delivering exceptional guest experiences • Ability to speak arabic would be an additional advantage What’s In It for You? • Company-provided accommodation and transportation • 21 calendar days annual leave and 11 paid public holidays • Sick leave benefits as per Qatar Labour Law • Private Medical Insurance for self • End of Service benefits • Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) • Exclusive hotel and dining rates for you, your family, and friends • Outstanding learning, development, and career progression opportunities • Reward and recognition programmes • The opportunity to work in one of Doha’s most iconic lifestyle destinations Our Culture At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive. Ready to lead something extraordinary? TheNedDoha Show more Show less

Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment. A warm, polished, and professional presence with excellent communication and interpersonal skills, strong organizational abilities and attention to detail, and confidence in handling bookings and administrative tasks. Arabic language skills are a bonus.

Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance. Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare guest correspondence and administration as per brand standards and ensure excellent presentation. Respond to guest enquiries promptly and efficiently. Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety. Maintain the cleanliness, presentation and organisation of the reception area. Ensure adequate supplies of public information material are available and immaculate. Record and track turn away business and repeat guests through the Spa Software system. Report as required by management. Prepare the reception area for the start of the next shift, with detailed handover. Answer phones within three rings and maintain professional standards for all calls. Liaise with other hotel departments to ensure guest needs are met and maintain knowledge of the hotel and facilities. Ensure turn away business and repeat guests are tracked by the Spa Reception team. Maximise sales by driving up selling and cross selling both on reception and by telephone.