MECCA Bourke Street - Assistant Trading Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. Now, after almost 27 years in the making, we are launching one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship will not only be the largest of our 100+ stores, it's also set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St will be brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty, and we'd love you to be part of it. An exciting new opportunity awaits as an Assistant Trade Manager looking after Skin at MECCA Bourke St! This role will immerse you in the end-to-end intricacies of support to manage a category in our flagship store. Harness your strengths in driving exceptional store results through your team. Your proven people leadership skills will empower you to support our Zone Managers and Hosts, delivering an unparalleled MECCA flagship experience to our customers. Join us and be part of something extraordinary. Shape the future of beauty at MECCA and make a significant impact in a dynamic and inspiring environment. Day-to-day responsibilities:  As Assistant Trading Manager, you will work on a full-time basis. This will include shifts across late night and weekend peak trade, working alternate weekends on a 9day fortnight rotation. • Supports the delivery of exceptional customer experiences and ensures team adherence to customer service standards. • Works with Trading Manager to implement and execute trials and innovations, providing ongoing support and process improvement. • Collaborates with concession partners to deliver a seamless customer experience, enhanced operational efficiency, and drive trade. • Operates with agility and applies critical thinking to solve complex problems in a dynamic environment. • Actively manages tasks and deadlines to maximize floor time, benefiting the customer, team, and business. • Works closely with the Trading Manager and Services Manager to build and support a high-performing team and ensures the smooth running of store operations. What you’ll bring to this role: • Extensive experience (minimum 2-years) managing a large format retail environment where you inspire, coach and train teams.   • A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments • Strong internal and external stakeholder management experience • Previous coaching and mentoring experience, focusing on team member development • A make-it-happen mindset with a proven ability to develop strong relationships  • Genuine care for people, always striving to create the best possible team member experience  • An ability to think big and long-term, and drive change through influencing others  Life as an Assistant Trading Manager at MECCA:  • World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events • Opportunities to earn more with our monthly performance bonus program • Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. • A competitive parental support program, including ongoing superannuation payments while on parental leave More than skin deep:  • At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,  MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.   • We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.    Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit  https://www.mecca.com.au/retail-careers.html  Show more Show less

Extensive experience (minimum 2-years) managing a large format retail environment where you inspire, coach and train teams. A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments. Strong internal and external stakeholder management experience. Previous coaching and mentoring experience, focusing on team member development. A make-it-happen mindset with a proven ability to develop strong relationships. Genuine care for people, always striving to create the best possible team member experience. An ability to think big and long-term, and drive change through influencing others.

Supports the delivery of exceptional customer experiences and ensures team adherence to customer service standards. Works with Trading Manager to implement and execute trials and innovations, providing ongoing support and process improvement. Collaborates with concession partners to deliver a seamless customer experience, enhanced operational efficiency, and drive trade. Operates with agility and applies critical thinking to solve complex problems in a dynamic environment. Actively manages tasks and deadlines to maximize floor time, benefiting the customer, team, and business. Works closely with the Trading Manager and Services Manager to build and support a high-performing team and ensures the smooth running of store operations.