Operations Manager

Additional Information Job Number 26124834 Job Category Rooms & Guest Services Operations Location Al Shahaniya, Doha, QatarVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education And Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. Managing And Monitoring Activities That Affect The Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with GM & RD. • Ensures a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more Show less

Education: High school diploma or GED; OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; plus 2 years of experience in guest services, front desk, housekeeping, or related professional area (or 4 years of experience with a 2-year degree).

Leading Operations Team: translate goals to the team regarding guest tracking and productivity; foster a property environment focused on motivation, empowerment, teamwork, continuous improvement and service; analyze guest and employee satisfaction results and develop plans to address needs; ensure the team has capabilities to meet expectations; lead by example with energy and enthusiasm; assist employees in understanding and exceeding guests’ needs. Managing Property Operations Functions: follow property-specific recovery plans; publish guest satisfaction results; address employee concerns proactively; maintain professionalism and courtesy to employees; communicate goals and results; conduct semiannual one-on-one meetings; assist with scheduling against guest and occupancy goals; perform hourly job functions as needed. Managing and Monitoring Activities That Affect the Guest Experience: provide excellent customer service; address guest concerns proactively; maintain professionalism with guests; respond timely to guest service requests; ensure hospitality requirements are met or exceeded. Managing Profitability: assist in annual Quality audits with GM & RD; maintain a viable key control program; review financial statements, sales and activity reports to measure productivity, identify cost-reduction opportunities and program improvements. Conducting Human Resources Activities: participate in hiring decisions; process hiring recommendations; ensure thorough and timely orientations for new team members.