Guest Check-in Agent

Company Description LPort is focused on enhancing the travel experience by creating a seamless, connected journey for every guest. The company aims to redefine airport travel through smooth, stress-free processes from arrival at the airport through boarding. With streamlined booking and smart solutions, LPort is dedicated to simplifying each step of the travel experience. Team members contribute directly to making travel more efficient, convenient, and enjoyable for guests. We are hiring the launch team. You will be among the first agents in the Kingdom trained to run check-in outside the terminal, working on airline systems and building the operating standard others will follow. Role Description In this role, you will assist with the check-in process, verifiy travel documents, and ensure accurate data entry into the system. You will help guests with booking confirmations and luggage tagging. Daily responsibilities also include addressing guest inquiries, resolving issues, coordinating with airport and airline staff, and following all safety and security procedures. What you will do Check-in • Receive passengers, verify booking, flight details and service eligibility • Verify identity and travel documents in line with approved procedures • Process check-in through the airline's DCS within assigned authorities Baggage acceptance • Verify piece count and weight against airline policy, and process excess baggage • Apply baggage acceptance procedures and prohibited/restricted items controls • Issue and attach baggage tags, verifying passenger, flight and destination data • Apply security seals and record seal numbers per procedure Handover and chain of custody • Prepare baggage for transport and complete handover to the responsible party • Document transfer of custody in line with chain-of-custody procedures Compliance and exceptions • Record exceptions and discrepancies, and escalate beyond-authority cases immediately • Comply with aviation security and safety requirements and passenger data protection • Maintain assigned DCS terminals, scales, printers and equipment What you bring • 1–3 years in airport customer service or ground handling • Familiarity with DCS systems and baggage acceptance procedures • Able to work rotating shifts under operational pressure • Arabic and English • Eligible to obtain the required security clearance What we offer • Full training on airline systems and off-airport procedures • A role on the launch team of a new service, with room to grow as it scales • Structured shifts and a professional operating environment Show more Show less

1–3 years in airport customer service or ground handling. Familiarity with DCS systems and baggage acceptance procedures. Able to work rotating shifts under operational pressure. Arabic and English. Eligible to obtain the required security clearance.

Check-in: Receive passengers, verify booking, flight details and service eligibility; Verify identity and travel documents; Process check-in through the airline's DCS within assigned authorities. Baggage acceptance: Verify piece count and weight against airline policy; process excess baggage; Apply baggage acceptance procedures and restricted items controls; Issue and attach baggage tags; Apply security seals and record seal numbers. Handover and chain of custody: Prepare baggage for transport and complete handover; Document transfer of custody per chain-of-custody procedures. Compliance and exceptions: Record exceptions and discrepancies; escalate beyond-authority cases; Comply with aviation security and passenger data protection; Maintain DCS terminals, scales, printers and equipment.