Front Desk Agent

Department: Rooms Division, Front Office & Guest Services Location: Qatar - Doha Compensation: QR0 / month Description Front Desk Agent is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Forbes standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Key Responsibilities • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski, Leading Quality Assurance (LQA) standards and Forbes Standards. • Ensure that LQA results are above 85%. • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. • Possess a working knowledge of the room reservation procedures. • Maintain the neatness of his/her working area. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Show more Show less

Check in arriving guests and check out departing guests in line with Kempinski, LQA and Forbes Standards; ensure LQA results above 85%; register guests upon check-in and assign rooms; accommodate special requests; assist guests with registration cards; use suggestive selling to promote rooms and services; verify payment methods and follow credit-checking procedures; process check-out and handle last-minute charges; receive and settle guest payments; balance cash float; respond to guest requests via phone or in person; communicate with housekeeping for late/early check-outs and special requests; maintain knowledge of hotel services and daily activities; maintain working area neat; other duties as assigned.