ACCOUNT EXECUTIVE

About the role

Responsibilities

• Role Duties include but are not limited to:
• - Conduct customer visits when assigned, and relay outcome of visit to Account Manager.
• - Follow up with assigned customers to assist Account Manager in securing sales orders.
• - Assist Account Manager in identifying customer needs and propose possible solutions.
• - Assist Accounts Manager in evaluating and analyzing customer complaints.
• - Provide input to Accounts Manager regarding forecast in order to assist where applicable.
• - Identify any cross-selling opportunities within the assigned accounts and suggest to Accounts Manager.
• - Collect payments to maintain receivables aging and DSO ratios within the approved credit limits.
• - Assist Accounts Manager in converting assigned prospects to Marketing Qualified Prospects (MQPs), and later into customers.
• - Collect feedback on competitor activities from the field, and relay to Accounts Manager to build and update competitor profile.
• - Seek new ideas and remain updated on latest trends, technologies and processes within the field.

Skills

• Customer visits
• Sales order processing
• Cross-selling
• Accounts receivable / payment collection
• Forecasting
• Marketing Qualified Prospects (MQPs)
• Competitor analysis
• Customer needs assessment
• Problem solving (customer complaints)
• Trend awareness