Mgr-IT

Additional Information Teilzeit | Vollzeit | unbefristet | Courtyard by Marriott Hotel Köln | Küche | Kulinarik | Koch | Job Number 26123091 Job Category Information Technology Location 396 Ghala, Al Azaiba South, Post Box 1465, Muscat 130, OmanVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes. CANDIDATE PROFILE Education And Experience Required: • High school diploma or GED; 2-4 years experience in the Information Technology or related professional area. OR • 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area. Preferred: • System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. • Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties. • Conducts periodic inventories of applications and hardware; prepares reports as requested. • Confirms that technology assets are secured. • Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. • Provides customer service to associates at dedicated property/properties. • Responds to inquiries from customers/vendors/peer group. • Provides detailed status reports as requested. Verifying Client Technology Needs are Met • Assists in disaster recovery and business continuity as it relates to technology. • Provides technical guidance. • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes. • Supports guest and associate internet access requirements. • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources. • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network. • Moves/adds/changes PCs/peripherals; migrating data when necessary. • Performs routine desktop backup as scheduled or directed. • Provides end-user support. • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place. • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources. • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. • Pulls through support for corporate, regional and property initiatives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 雅樂軒酒店不落俗套，但也不會太過前衛。酒店致力於為來往賓客提供溫馨舒適的落腳點。無論是遛狗途中小酌一杯、會議結束後同事聚會、拜訪當地親朋好友，還是欣賞熱門樂團演出，我們現代個性的設施環境都是賓客休閒放鬆、聯絡親友的理想選擇。雅樂軒歡迎自信樂觀、勇於突破的自我表達者加入我們的大家庭。如果您也期待與他人建立良好關係，那麼雅樂軒一定不會令您失望。加入雅樂軒酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程，發揮個人價值，追求 人生目標，加入 卓越國際團隊，展現 真我風采。 Show more Show less

Required: High school diploma or GED; 2-4 years experience in the Information Technology or related professional area. OR 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience in related professional area. Preferred: System-related professional certifications.

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Manage technology needs within budget targets; assist IT leadership with CAPEX and operating budgets; ensure compliance with Marriott policies and ISMs; place equipment orders and process invoices; conduct periodic inventories of applications and hardware; ensure technology assets are secured; manage vendor contracts; build and sustain relationships with customers; provide customer service to associates; respond to inquiries; provide detailed status reports; assist in disaster recovery and business continuity; provide technical guidance; escalate issues; image desktops, install software, apply patches, map drives; move/add/change PCs/peripherals; perform routine backups; provide end-user support; ensure security measures and quarterly audits; support unit infrastructure (servers, switches, routers, APs); assist in securing server environments and backups.