Analyst - Enterprise Data Analytics & Automation

Job description: Our business landscape We’re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region’s leading digital infrastructure provider. Ooredoo Group’s strategic vision is guided by five key pillars: • Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech. • Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure. • Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers. • People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring. • Excellence in Customer Experience: Creating superior customer experiences. From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work- life balance. Empowering you to catapult your personal and professional growth. If you’re looking to challenge your growth potential, Ooredoo is the employer for you. Job overview • The purpose of the role is to design, develop and deliver enterprise data analytics, business applications and process automation solutions that convert Ooredoo Group and OpCo data into decision-ready insight. The role combines application development (Power Apps, Power Automate, Dataverse), analytics and dashboard development (Power BI / Microsoft Fabric), and the applied use of AI and machine learning to enhance the outcome of the data analytics insights and process automation. • Enterprise Data Analytics & Automation is Ooredoo Group’s in-house digital delivery capability. The role replaces manual, fragmented and spreadsheet-driven processes with governed, secure and scalable digital products — reducing cycle time, improving data quality and enabling faster, evidence-based decisions across Group functions and OpCos. • Power BI dashboard and digital application development are the core delivery of the function, automating end-to-end business processes and tasks, and generating analytical insight. • The role is also accountable for embedding AI and machine learning into the Group’s dashboard, anomaly detection, driver-based analysis and natural-language insight generation in line with our telecom industry practice and Ooredoo’s digital transformation agenda. Your impact on our goals Application Development & Process Automation • Design, build, test and deploy business applications using Power Apps (canvas and model-driven) and Dataverse to digitize manual processes across Group functions, OpCos and adjacencies. • Automate end-to-end workflows with Power Automate, Power Apps— approvals, routing, notifications, SLA triggers, reminders and escalation paths • Embed role-based access, audit trails, version history, data-retention and single sign-on controls in every solution by design. • Manage the full solution lifecycle: requirement gathering, mock-up and design, build, UAT with business owners, production release, hypercare and post go-live enhancement. • Integrate applications with Power BI so that management reporting updates automatically from the point of data entry, removing manual consolidation. • Support Corporate Information Security (CIS) and Security-by-Design assessments, and enable secure multi-tenant / external access for OpCos in coordination with IT and platform administrators. Enterprise Data Analytics, Reporting & Insight • Recognize business requirements in the context of BI and create data models to transform raw data into relevant insights. • Using Power BI, create dashboards and interactive visual reports. • Define key performance indicators (KPIs) with specific objectives and track them regularly. • Analyze data and display it in reports to aid decision-making. • Convert business needs into technical specifications and establish a timetable for job completion. • Create, test, and deploy Power BI scripts, as well as execute efficient deep analysis. • Use Power BI to run DAX queries and functions. • Create charts and data documentation with explanations of algorithms, parameters, models, and relationships. • Use SQL queries to get the best results. • Make technological adjustments to current BI systems to improve their performance. • For a better understanding of the data, use filters and visualizations. • Analyze current ETL procedures to define and create new systems, and build, monitor and troubleshoot data pipelines across Azure Data Factory, Azure SQL, Logic Apps and Function Apps. • Support the migration and optimization of the Power BI estate to Microsoft Fabric capacity, applying workspace, capacity, performance and cost-optimization standards. • Contribute to Group data governance and KPI standardization initiatives, ensuring consistent KPI definitions, data lineage and a single source of truth across OpCos. • Able to perform UAT and work with business. AI, Machine Learning & Advanced Analytics • Use generative AI to accelerate delivery: generating custom visuals and code, and speeding up dashboard and application development. • Apply AI responsibly: validate outputs, keep results explainable and traceable to source, and comply with Ooredoo’s data classification, privacy, security and information-governance policies. • Track market and telecom-industry developments in data, AI and automation, and pilot new capabilities where the business value is clear. Delivery, Governance & Collaboration • Work directly with business owners in Group functions and OpCos to gather requirements, run UAT and secure sign-off before go-live. • Follow Ooredoo security governance and data classification requirements in all solutions, escalating issues to the Senior Manager as needed. • Document solutions, data pipelines and monitoring procedures for knowledge management and business continuity. • Provide user support, training material and demo sessions for deployed dashboards and applications. • Report progress on assigned projects on a weekly basis, flagging blockers early. Behavioral and soft skills essential for this role: • Preferably previous experience in telco to understand business KPIs. • Ability to communicate with business as well as technical teams. • Strong client management skills. • Ability to learn and quickly respond to rapidly changing business environment. • Be up to date about the best practices and advancements in development and design. • Multitasking and interpersonal skills. • Documenting, designing, and modeling solutions and explaining, representing, and discussing the same with the team. • Applying experience and knowledge to future solution consider