Product Manager (Payments)

My client is looking for a Payments Product Manager to join their digital product team in Dubai, owning the payments experience across seven major retail brands and multiple GCC markets. This is a hands-on product role focused on improving payment performance, checkout conversion and the overall customer experience across cards, wallets, COD, BNPL and local payment methods. Key responsibilities: • Own and prioritize the payments product backlog from discovery through delivery and release. • Drive payment initiatives across cards, wallets, COD, BNPL and local payment methods such as Mada. • Analyse Payment Success Rate (PSR), authorization rates, declines, failures, drop-offs and retries to identify opportunities and root causes. • Work closely with PSPs, payment gateways, acquirers and BNPL providers on integrations, incidents, performance and enhancements. • Partner with Engineering, Analytics, Finance, Operations, Legal/Compliance and Brand teams to deliver payment improvements. • Support payment launches and optimization across multiple GCC markets, currencies and payment methods. • Own requirements, user stories, acceptance criteria, UAT and production release. • Work on payment operations including chargebacks, disputes, reconciliation and settlement issues. • Use data and SQL to investigate payment and checkout performance and make data-driven product decisions. What we're looking for: • 4+ years in Product Management, Product Ownership or a similar product/delivery role. • 2+ years of hands-on payments, fintech or e-commerce checkout experience. • Strong experience with payment gateways, PSPs, acquirers and/or BNPL providers. • Good understanding of GCC payments, particularly cards, 3DS2, Mada, wallets and BNPL. • Experience working across multiple markets, currencies and payment methods. • Strong understanding of payment funnels, PSR, authorization, declines, retries and checkout conversion. • Comfortable using SQL or analytics tools to investigate payment performance. • Strong product execution skills with the ability to take initiatives from problem definition through delivery and UAT. • Experience working directly with external payment partners. • Good understanding of card payment flows, gateway integrations, authentication, settlement and PCI-DSS. Ideal background: Candidates from payments/fintech, large-scale e-commerce, marketplaces or digital retail environments, particularly those with strong exposure to the GCC payments ecosystem. 📍 Location: Dubai, UAE Show more Show less