F&B Sales Ambassodar

Additional Information Meals provided on duty and days off.Accommodation provided if required Job Number 26122365 Job Category Sales & Marketing Location Prince Mohammed Bin Abdulaziz Street, Al Andalus, Jeddah 23326, Saudi ArabiaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Position Summary The F&B Ambassador is a proactive sales and business development professional responsible for driving Food & Beverage revenue across all hotel dining outlets through strategic guest engagement and local market penetration. The position acts as the primary revenue ambassador for the F&B division, creating demand from both in-house guests and external customers while maximizing outlet utilization and profitability. The role is accountable for increasing restaurant covers, improving breakfast, lunch, and dinner capture rates, generating group dining opportunities, securing corporate business, promoting private events, and expanding outside catering revenue opportunities. The F&B Ambassador actively identifies and converts sales leads into confirmed business while establishing long-term relationships. Working closely with Food & Beverage Operations, Sales & Marketing, Events, Front Office, Concierge, Spa, and Marriott Bonvoy teams, the F&B Ambassador develops and executes commercial initiatives designed to increase outlet awareness, attract new customers, grow repeat business, and strengthen the hotel's position as a preferred dining destination within Jeddah. In parallel with these commercial responsibilities, the F&B Ambassador upholds all company standards for guest service, safety, and professionalism — welcoming and acknowledging guests, anticipating their needs, maintaining confidentiality of proprietary information, and protecting company assets — while following all safety and security policies and procedures. The position is measured through revenue generation, outlet covers, capture rate improvements, guest engagement activities, guest satisfaction scores, and overall contribution to F&B profitability. CRITICAL TASKS Revenue Generation & Sales Development • Generate incremental Food & Beverage revenue through proactive sales efforts targeting both hotel guests and external customers. • Achieve monthly revenue, covers, and business development targets established by the Director of Food & Beverage. • Increase breakfast, lunch, dinner, and lounge capture rates across all operating outlets. • Drive outlet utilization during low-demand periods through targeted promotions, partnerships, and sales initiatives. • Secure new business opportunities that contribute to outlet covers, average spend, and overall F&B profitability. In-House Guest Sales • Conduct daily guest engagement activities in the lobby, restaurant entrance areas, and other guest contact points. • Promote all hotel dining venues, theme nights, brunches, happy hours, seasonal promotions, and special events. • Identify opportunities to convert in-house guests into restaurant patrons. • Actively promote lunch and dinner bookings to Marriott Bonvoy Members, long-stay guests, VIPs, and corporate travelers. • Coordinate with Front Office, Concierge, Guest Relations, Sales, Spa, and Rooms Division teams to generate outlet referrals. • Track and increase restaurant capture rates among resident guests. • Conduct table visits to build relationships and encourage repeat visitation. Corporate Sales & Business Development • Conduct a minimum number of weekly sales appointments and outside sales visits as established by management. • Promote business lunches, executive dining packages, corporate events, private dining experiences, and catering services. Private Events & Group Busin`ess • Meet with group coordinators/hosts prior to functions, make introductions, and ensure that all arrangements are agreeable. • Read and analyze banquet event orders to gather guest information and determine proper set-up, timeline, specific guest needs, buffets, action stations, etc. • Respond to and fulfill special banquet event arrangements, and follow up to ensure compliance. • Generate social and corporate event bookings including birthdays, anniversaries, family gatherings, graduation celebrations, engagement parties, and business functions. • Promote dining experiences and identify opportunities for restaurant buyouts and exclusive event bookings. Guest Relations & Loyalty Development • Build strong relationships with repeat guests and VIP customers. • Promote Marriott Bonvoy dining benefits and loyalty opportunities. • Personally follow up with guests after events and major bookings. • Resolve guest concerns promptly and professionally, using brand or property specific processes to resolve issues, delight, and build trust. • Encourage online reviews and positive guest feedback. • Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. • Anticipate guests' service needs, including asking questions to better understand their needs and acting on preferences whenever possible. • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. • Provide assistance to individuals with disabilities in accordance with guidelines, and thank guests with genuine appreciation and a fond farewell. Communication • Speak to guests and co-workers using clear, appropriate, and professional language. • Talk with and listen to other employees to effectively exchange information. • Answer telephones using appropriate etiquette, including proper greeting, using the caller's name, transferring calls appropriately, and relaying messages accurately. • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly, avoiding public areas of the property. • Exchange information with other employees using electronic devices (e.g., email, two-way radios). Working With Others • Support all co-workers and treat them with dignity and respect. • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. • Partner with and assist others to promote an environment of teamwork and achieve common goals. • Develop and maintain positive and productive working relationships with other employees and departments. Safety and Security • Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor. • Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of g

Generate incremental Food & Beverage revenue through proactive sales efforts targeting hotel guests and external customers. Achieve monthly revenue, covers, and business development targets. Increase breakfast, lunch, dinner, and lounge capture rates. Drive outlet utilization during low-demand periods. Secure new business opportunities contributing to outlet covers, average spend, and F&B profitability. Conduct daily guest engagement in lobby and dining areas. Promote all hotel dining venues, promotions, and events. Convert in-house guests into restaurant patrons. Promote bookings to Marriott Bonvoy Members, long-stay guests, VIPs, and corporate travelers. Coordinate with various hotel departments to generate referrals. Track and increase restaurant capture rates among resident guests. Conduct table visits to foster repeat visitation. Conduct a minimum number of weekly sales appointments and outside visits. Promote business lunches, executive dining packages, corporate events, private dining experiences, and catering services. Meet with group coordinators, review banquet orders, fulfill special arrangements, and generate social and corporate event bookings. Promote dining experiences and opportunities for restaurant buyouts and exclusive events. Build relationships with repeat and VIP guests; promote Marriott Bonvoy dining benefits and loyalty opportunities; follow up after events; resolve guest concerns; encourage online reviews; provide attentive, professional guest service; anticipate guest needs and engage in conversation about stays and area offerings. Ensure adherence to safety, security, and privacy policies. Support teamwork across departments to achieve common goals.