Customer Service Executive

🚀 Welcome to Your Next Adventure! Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you’ll be at the heart of our CX operations—ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you. 🛠 What You’ll Get Your Hands On • Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints. • Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing. • Reduce dependence on a purely manual / remote setup for critical customer-facing control. • Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes. • Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time. • Support Pakistan Live CS team in Peak days 🧙‍♂️ The Magic You Bring • 1–3 years of experience in customer service (food delivery, e-commerce, or call center preferred) • Fluent in Arabic (Khaleeji Accent) & English • Strong communication skills—clear, calm, and customer-focused • Ability to handle pressure, multitask, and manage difficult conversations • Basic knowledge of CRM tools and computer systems • Flexibility to work in a 24/7 rotational shift environment ✨ Bonus Points If You Have • Experience in a high-growth startup or food delivery platform • Strong problem-solving mindset with a proactive approach • Familiarity with customer satisfaction metrics (CSAT, TAT, QA) Success Factors • Customer Satisfaction (CSAT) • First Contact Response (FCR) • Resolution Time (TTR) • Quality Assurance (QA) scores Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers Be Customer Obsessed: “Focus on the customer and all else will follow.” Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.” Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.” Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Smart and Deliver Results: “You can do more by doing less, better, and faster.” It's All About People: “Be a team player; together we are stronger.” Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.” Perks & Worklife Magic At Snoonu 🌐 Global Vibes – Collaborate with a worldwide crew. 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth. 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy. 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies. 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here. Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on LinkedIn! Show more Show less

1–3 years of experience in customer service (food delivery, e-commerce, or call center preferred); Fluent in Arabic (Khaleeji Accent) & English; Strong communication skills—clear, calm, and customer-focused; Ability to handle pressure, multitask, and manage difficult conversations; Basic knowledge of CRM tools and computer systems; Flexibility to work in a 24/7 rotational shift environment

Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints; Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing; Reduce dependence on a purely manual / remote setup for critical customer-facing control; Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes; Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time; Support Pakistan Live CS team in Peak days