Customer Service Admin (Arabic Speaker)

Job Details: Customer Service Admin (Arabic Speaker) Location: Dubai Experience and Skills: Minimum 1 year in community management, property administration, customer service, front-office, hospitality, or a comparable resident- or client-facing role. • Strong attention to detail and observation skills • Excellent written and verbal communication • Strong organizational and administrative discipline • Customer-service approach to work • Comfort with digital tools • Arabic and English only Roles, Responsibilities, Duties Service Charge Collection • Manage service charge collections and follow up on outstanding payments. • Maintain the profiling/tracking record with unit balance update and comparison with Mollak system Owner & Resident Records (Master Data) • Own and maintain accurate, current owner and resident records (unit details, tenancy agreements, contact information, move-in/out history, NOC records, and RDC case logs) including updates through the Mollak portal. • Maintain all community documents in an organised, up-to-date, and accessible condition, correctly filed physically and digitally, with nothing missing or out of date. • Incorporate resident and occupancy updates provided by the on-site Community Liaison into the master records. • Handle all owner and resident data with strict confidentiality. Legal Monitoring and Administration • Issue and monitor Mollak Legal Notices. • Monitor RDC (Rental Dispute Center) cases and updates. • Own the follow-up of RDC rent dispute cases for assigned communities as part of the community ownership responsibility. • Maintain an accurate, up-to-date RDC case log — hearing dates, amounts outstanding, case status and next actions • Issue payment demand letters to defaulting owners as instructed by the Compliance Manager • Coordinate with the Compliance Manager on case documentation and hearing preparation • Record all payment arrangements with defaulting owners and report to the Compliance Manager promptly • Report new non-payment cases to the Compliance Manager within 5 working days of the due date being missed Inquiries and Complaints Management • Resolve client concerns through, verbal and electronic communication face to face if required. • Manage and respond to cases received through systems • Coordinate with relevant departments to ensure timely resolution of issues. • Handle walk-in clients, including those without prior appointments. Payment Reconciliation — Finance Support • Support the Accountant with payment allocation and reconciliation of bank receipts. • Investigate and process unknown or unidentified payments, escalating to Finance for approval. Communication and Announcements • Monitor the building/collections email accounts and respond to inquiries, requests, and concerns. • Circulate notices, information packs, monthly reports, and community announcements. • Maintain and update the manual tracker monitoring daily email volume — categorised by General Inquiries, Complaints, and E-Services Requests (Move-In, Move-Out, Work Permit, Fit-Out, Access Device, and other community services) until the system is active. Lease Company / Holiday Homes Management • Ensuring that lease operators, holiday homes, and short-term rental providers maintain valid and up-to-date documentation in compliance with applicable regulations and community requirements. • The role also oversees the daily processing and approval of lease company and holiday home applications. Qualification: Highschool education – Minimum requirement Basic awareness of RERA and community/OC processes is an advantage Familiarity with the Mollak system and E-Services platforms is an advantage Show more Show less

Minimum 1 year in community management, property administration, customer service, front-office, hospitality, or a comparable resident- or client-facing role. Strong attention to detail and observation skills. Excellent written and verbal communication. Strong organizational and administrative discipline. Customer-service approach to work. Comfort with digital tools. Arabic and English only.

Service Charge Collection: Manage service charge collections and follow up on outstanding payments. Maintain the profiling/tracking record with unit balance update and comparison with Mollak system. Owner & Resident Records (Master Data): Own and maintain accurate, current owner and resident records (unit details, tenancy agreements, contact information, move-in/out history, NOC records, and RDC case logs) including updates through the Mollak portal. Maintain all community documents in an organised, up-to-date, and accessible condition, correctly filed physically and digitally, with nothing missing or out of date. Incorporate resident and occupancy updates provided by the on-site Community Liaison into the master records. Handle all owner and resident data with strict confidentiality. Legal Monitoring and Administration: Issue and monitor Mollak Legal Notices. Monitor RDC (Rental Dispute Center) cases and updates. Own the follow-up of RDC rent dispute cases for assigned communities as part of the community ownership responsibility. Maintain an accurate, up-to-date RDC case log — hearing dates, amounts outstanding, case status and next actions. Issue payment demand letters to defaulting owners as instructed by the Compliance Manager. Coordinate with the Compliance Manager on case documentation and hearing preparation. Record all payment arrangements with defaulting owners and report to the Compliance Manager promptly. Report new non-payment cases to the Compliance Manager within 5 working days of the due date being missed. Inquiries and Complaints Management: Resolve client concerns through, verbal and electronic communication face to face if required. Manage and respond to cases received through systems. Coordinate with relevant departments to ensure timely resolution of issues. Handle walk-in clients, including those without prior appointments. Payment Reconciliation — Finance Support: Support the Accountant with payment allocation and reconciliation of bank receipts. Investigate and process unknown or unidentified payments, escalating to Finance for approval. Communication and Announcements: Monitor the building/collections email accounts and respond to inquiries, requests, and concerns. Circulate notices, information packs, monthly reports, and community announcements. Maintain and update the manual tracker monitoring daily email volume — categorised by General Inquiries, Complaints, and E-Services Requests (Move-In, Move-Out, Work Permit, Fit-Out, Access Device, and other community services) until the system is active. Lease Company / Holiday Homes Management: Ensuring that lease operators, holiday homes, and short-term rental providers maintain valid and up-to-date documentation in compliance with applicable regulations and community requirements. The role also oversees the daily processing and approval of lease company and holiday home applications.