IT Support Engineer Senior L2 Level - Immediate Joiners Only

• Work with a team of engineers & resolve assigned tickets by visiting client sites. • End user support onsite by visiting client sites. • Excellent knowledge on MS Windows 10, 11 operating system. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills Knowledge of Microsoft 365, MS Intune, VLANs, MDM, Firewall hands on working Experience is Mandatory. Candidate must have strong English Communication skill Immediate Joiners - Mandatory Work Experience: 7+ Years. Salary: 7,500 - 8,500 AED Per Month Location: Abu Dhabi Show more Show less

7+ years of IT support experience. Mandatory knowledge of Microsoft 365, MS Intune, VLANs, MDM, and firewall hands-on experience. Strong English communication skills. Immediate joiners required.

Work with a team of engineers and resolve assigned tickets by visiting client sites. Provide end-user onsite support. Manage installations and configurations for applications like Autodesk, AutoCAD, and Architecture software. Maintain and troubleshoot Windows Server environments (2012, 2016, 2019, 2022) and RAID configurations. Handle server migrations (2012 to 2022) and Windows Server clustering. Troubleshoot iOS and macOS systems. Install and troubleshoot MS Office products, Outlook, and O365 management. Manage SharePoint and OneDrive, email hosting migrations, DNS management. Work with MS Azure, MS Intune, and cloud technologies. Troubleshoot LAN/WAN issues, configure Wi-Fi APs, printers, and email on PC and mobile. Knowledge of backup technologies (Veeam, Cloud Backup, Acronis) and storage/data migration (QNAP, NAS). Understand Windows Servers, Hyper-V, and virtualization. Manage Active Directory, GPO, and DHCP/DNS updates. Work with firewalls (FortiGate, SonicWall, Sophos), VPNs (IPSEC, SSL). Handle video conferencing systems and CCTV/NVR/DVR configuration. Proactive improvement suggestions and preventive maintenance. Maintain IT assets and documentation. Excellent user support and communication.