Director of Residences – Four Seasons Hotel Red Sea, Saudi Arabia

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs. About The Role We are seeking a strategic, service-driven, and highly experienced Director of Residences to join the team at Four Seasons Resort and Residence Red Sea at Shura Island. Reporting directly to the General Manager, you will be responsible for leading the full residential operation and ensuring that all residence owners, residents, and guests receive the highest levels of personalized service, care, and operational excellence. In this role, you will oversee all aspects of the residences experience, including owner relations, residential services, property management coordination, service standards, financial oversight, and team leadership. You will play a key role in creating a seamless connection between the resort and residences while ensuring that Four Seasons standards are consistently delivered. As a senior leader, you will also promote the Four Seasons Golden Rule by creating a respectful, supportive, and service-focused environment for residents, guests, and employees. What You Will Do • Lead and oversee all Residences operations, ensuring exceptional service delivery and consistent adherence to Four Seasons standards. • Build and maintain strong relationships with residence owners, residents, and key stakeholders, ensuring their needs and expectations are understood and met. • Oversee residential services, including owner requests, arrivals and departures, housekeeping coordination, maintenance follow-up, concierge support, and lifestyle services. • Work closely with Rooms, Housekeeping, Engineering, Security, Finance, Food & Beverage, and People & Culture to ensure seamless support for the residences. • Implement, and monitor operating procedures, service standards, and quality controls for all residential services. • Ensure that all residence areas are maintained to the highest standards of cleanliness, safety, comfort, and presentation. • Manage owner and resident feedback, concerns, and service recovery with professionalism, discretion, and urgency. • Support the preparation and management of residential budgets, service charges, forecasts, and operational expenses. • Monitor performance indicators, service trends, owner satisfaction, and operational effectiveness, implementing improvements where required. • Ensure compliance with local regulations, property policies, brand standards, and management agreements related to the residences. • Lead, coach, train, and develop the Residences team, fostering a culture of accountability, service excellence, and genuine care. • Support operation activities, residential readiness, handover processes, system implementation, and owner communication plans. • Represent the residences professionally in meetings, inspections, owner interactions, and operational planning sessions. • Promote the Four Seasons Golden Rule by creating a trusted, respectful, and highly personalized residential experience. What You Bring • Bachelor’s degree in Hospitality Management, Business Administration, Real Estate Management, or a related field preferred. • Proven experience as a Director of Residences, Residences Manager, Director of Rooms, or senior operations leader within a luxury hotel, branded residences, or high-end residential environment. • Strong understanding of luxury residential operations, owner relations, property management, and personalized service standards. • Excellent leadership and people management skills, with the ability to build, coach, and develop a high-performing team. • Strong financial acumen, including experience with budgets, service charges, cost control, and operational planning. • High level of discretion, professionalism, integrity, and emotional intelligence when dealing with owners and residents. • Strong communication, problem-solving, and stakeholder management skills. • Ability to work closely with resort operations while maintaining the privacy and expectations of residence owners and residents. • Fluency in English is essential. • Suitable candidates must be eligible to work in, Saudi Arabia. What We Offer • Competitive salary in a tax-free environment. • Travel allowance, if applicable • 30 days of vacation plus public holidays. • Complimentary meals and uniform cleaning. • Medical and life insurance. • Employee Assistance Program and worldwide complimentary room nights. • Leadership development and career growth opportunities. • Additional family benefits. Schedule & Hours This is a full-time role.

Bachelor’s degree in Hospitality Management, Business Administration, Real Estate Management, or a related field preferred. Proven experience as a Director of Residences, Residences Manager, Director of Rooms, or senior operations leader within a luxury hotel, branded residences, or high-end residential environment. Strong understanding of luxury residential operations, owner relations, property management, and personalized service standards. Excellent leadership and people management skills, with the ability to build, coach, and develop a high-performing team. Strong financial acumen, including experience with budgets, service charges, cost control, and operational planning. High level of discretion, professionalism, integrity, and emotional intelligence when dealing with owners and residents. Strong communication, problem-solving, and stakeholder management skills. Ability to work closely with resort operations while maintaining the privacy and expectations of residence owners and residents. Fluency in English is essential. Suitable candidates must be eligible to work in, Saudi Arabia.

Lead and oversee all Residences operations, ensuring exceptional service delivery and consistent adherence to Four Seasons standards. Build and maintain strong relationships with residence owners, residents, and key stakeholders, ensuring their needs and expectations are understood and met. Oversee residential services, including owner requests, arrivals and departures, housekeeping coordination, maintenance follow-up, concierge support, and lifestyle services. Work closely with Rooms, Housekeeping, Engineering, Security, Finance, Food & Beverage, and People & Culture to ensure seamless support for the residences. Implement, and monitor operating procedures, service standards, and quality controls for all residential services. Ensure that all residence areas are maintained to the highest standards of cleanliness, safety, comfort, and presentation. Manage owner and resident feedback, concerns, and service recovery with professionalism, discretion, and urgency. Support the preparation and management of residential budgets, service charges, forecasts, and operational expenses. Monitor performance indicators, service trends, owner satisfaction, and operational effectiveness, implementing improvements where required. Ensure compliance with local regulations, property policies, brand standards, and management agreements related to the residences. Lead, coach, train, and develop the Residences team, fostering a culture of accountability, service excellence, and genuine care. Support operation activities, residential readiness, handover processes, system implementation, and owner communication plans. Represent the residences professionally in meetings, inspections, owner interactions, and operational planning sessions. Promote the Four Seasons Golden Rule by creating a trusted, respectful, and highly personalized residential experience.