Guest Relations & Events Manager

The Guest Relations & Events Manager is a key commercial and guest-facing role within an entertainment-driven lifestyle destination. Guests primarily book the hotel to experience the island’s distinctive F&B and entertainment concepts — including La Brasserie (all-day French bistro with live performances), Pool & Beach Club (high minimum spend, VIP cabanas and sunbeds), Gala Dinners, late-night venues, Nightclub and Cabaret. The role is responsible for creating and delivering memorable celebrations and private events (anniversaries, birthdays, proposals, engagements, bachelor/bachelorette parties and similar occasions), while also coordinating entertainment production across all venues in close collaboration with the appointed entertainment agency. The position has a direct impact on revenue generation through event sales, entertainment upselling and the elevation of the overall guest journey — from arrival through dining and late-night entertainment. This is a highly visible, relationship-driven role that requires strong commercial awareness, excellent organisational skills and the ability to work seamlessly across Rooms, F&B, Reservations, Transportation and other hotel departments. Key Responsibilities • Celebrations& Private Events Management • Own the end-to-end planning and execution of celebrations and private events (anniversaries, birthdays, proposals, engagements, bachelor/bachelorette parties, etc.) • Design personalised guest journeys that cover arrival, dining, entertainment and late-night experiences • Coordinate all operational requirements with relevant departments (Rooms, F&B outlets, Reservations, Transportation, etc.) • Ensure flawless delivery and high guest satisfaction for every celebration and event • Build and maintain strong relationships with guests, plannersand high-value clients. 2. Entertainment Coordination & Production • Act as the main point of contact with the entertainment agency for production, choreography, costumes, performers and overall show quality • Align entertainment offerings with venue concepts (La Brasserie outdoor shows, Solea, Gala Dinner, Cabaret, Nightclub and late-night lounges) • Coordinate entertainment requirements for private events and celebrations, including upselling of additional performances or enhancements • Ensure entertainment standards, timing and quality are consistently deliveredacross all outlets • Support the continuous improvement and innovation of the entertainment programme 3.Revenue Generation & Upselling • Drive revenue through the sale of private events,celebrations packages and entertainment upgrades • Proactively identifyand convert opportunities to enhance guest spend via entertainment and experience upselling • Work closely with Sales, Reservations and F&B teams to maximise event and celebration revenue • Track and report event-related revenue and contribution 4.Guest Journey& Experience Ownership • Oversee the complete guest journey for celebration and event clients — from pre-arrival planningto post-event follow-up • Ensure a seamless, memorableand high-quality experienceacross all touchpoints (arrival, dining, pool/beach, late-night venues) • Handle specialrequests, VIP needs and last-minute changes with professionalism and calm • Capture guest feedback and use insights to continuously improve the offering 5.Cross-Departmental Collaboration • Work closely with Rooms, F&B, Reservations, Transportation, Sales and other departments to ensure aligned planning and execution • Lead pre-eventbriefings and post-eventdebriefs with all relevant stakeholders • Act as the central coordinator for multi-outlet and multi-department celebrations 6.Stakeholder& Client Relationship Management • Build long-termrelationships with repeat guests, high-net-worth individuals and celebration clients • Represent the property professionally in all guest and partner interactions • Support the positioning of the destination as the preferredchoice for lifestylecelebrations and entertainment-driven stays Candidate Profile Experience & Background • Minimum 5–7 years’ experience in luxury hospitality, lifestyle venues, events or guest relations within high-end hotels or entertainment destinations • Proven experiencein planning and delivering private events, celebrations or VIP guest journeys • Experience coordinating entertainment, shows or production agenciesis a strong advantage • Previous exposureto beach clubs, lifestyle hotels or multi-outlet entertainment venues preferred Skills & Attributes • Strong commercial mindset with the ability to drive revenue through events and upselling • Excellent organisational, planning and project-management skills • Outstanding interpersonal and relationship-building abilities, particularly with high-net-worth and lifestyle guests • High energy, polished presentation and natural flair for creatingmemorable experiences • Ability to remain calm, solution-oriented and professional under pressure • Strong cross-functional collaboration skills • Fluent English (additional languages, especially French or Russian, are an advantage) Show more Show less

Minimum 5–7 years’ experience in luxury hospitality, lifestyle venues, events or guest relations within high-end hotels or entertainment destinations. Proven experience in planning and delivering private events, celebrations or VIP guest journeys. Experience coordinating entertainment, shows or production agencies is a strong advantage. Previous exposure to beach clubs, lifestyle hotels or multi-outlet entertainment venues preferred.

1. Celebrations & Private Events Management: Own the end-to-end planning and execution of celebrations and private events (anniversaries, birthdays, proposals, engagements, bachelor/bachelorette parties, etc.); design personalised guest journeys covering arrival, dining, entertainment and late-night experiences; coordinate all operational requirements with relevant departments (Rooms, F&B outlets, Reservations, Transportation, etc.); ensure flawless delivery and high guest satisfaction; build and maintain strong relationships with guests, planners and high-value clients. 2. Entertainment Coordination & Production: Act as main contact with entertainment agency for production, choreography, costumes, performers and show quality; align entertainment offerings with venue concepts; coordinate entertainment requirements for private events including upselling; ensure entertainment standards, timing and quality across outlets; support continuous improvement of the entertainment programme. 3. Revenue Generation & Upselling: Drive revenue through sale of private events, celebrations packages and entertainment upgrades; identify and convert opportunities to enhance guest spend via upselling; work with Sales, Reservations and F&B teams to maximise event revenue; track and report event-related revenue and contribution. 4. Guest Journey & Experience Ownership: Oversee complete guest journey for celebration and event clients from pre-arrival planning to post-event follow-up; ensure seamless, high-quality experience across all touchpoints; handle special requests, VIP needs and last-minute changes; capture guest feedback to improve offering. 5. Cross-Departmental Collaboration: Work with Rooms, F&B, Reservations, Transportation, Sales and others to ensure aligned planning; lead pre- and post-event debriefs with stakeholders; act as central coordinator for multi-outlet and multi-department celebrations. 6. Stakeholder & Client Relationship Management: Build long-term relationships with repeat guests, high-net-worth individuals and celebration clients; represent the property professionally; support positioning of the destination for lifestyle celebrations and entertainment-driven stays.