OPERATIONS MANAGER - Cafe - Ajman

📢 WE ARE HIRING – OPERATIONS MANAGER Industry: Bakery & Pastry 📍 Location: Ajman, UAE Valid UAE driving license is preferred. We are looking for an experienced and hands-on Operations Manager to oversee the smooth, efficient, and profitable day-to-day operations of a growing bakery and pastry business. The role will manage production, retail, online orders, catering, events, coffee-cart services, and B2B accounts, ensuring high standards of quality, customer service, food safety, and operational efficiency. Key Responsibilities: 1. Manage Daily Operations • Oversee daily bakery operations, including production, order preparation, packing, retail, online orders, catering, events, and B2B requirements. • Ensure all orders and customer commitments are completed accurately and on time. • Coordinate between kitchen, retail, delivery, and other operational teams. 2. Manage Staff & Schedules • Prepare staff schedules based on business and operational requirements. • Allocate daily responsibilities and monitor attendance and performance. • Ensure adequate staffing during peak periods. • Address day-to-day operational and staffing issues. 3. Manage Drivers & Deliveries • Plan and monitor drivers’ schedules and delivery routes. • Prioritize orders and ensure timely and accurate deliveries. • Monitor delivery performance and resolve delivery-related issues. 4. Maintain Quality & Food Safety Standards • Monitor product quality, freshness, presentation, portioning, and packaging. • Ensure compliance with food safety, hygiene, and cleanliness standards. • Maintain consistent operational and product standards across all activities. 5. Manage Inventory, Costs & Wastage • Monitor inventory levels, purchasing, and supplier requirements. • Coordinate production quantities based on orders and business demand. • Control food costs, inventory, and wastage. • Identify opportunities to improve efficiency and profitability. Requirements & Skills: • Bachelor’s degree or diploma in Business Administration, Hospitality Management, Food & Beverage Management, or a related field. • Minimum 5 years of operations experience, including at least 2 years in a supervisory or managerial role. • Experience in a bakery, pastry business, café, restaurant, catering company, or similar F&B business is required. • Strong knowledge of food production, inventory management, cost control, food safety, hygiene, and F&B operations. • Strong leadership and team-management skills with the ability to handle multiple operational activities simultaneously. • Excellent communication, problem-solving, coordination, and reporting skills. • Fluent in English; Arabic is an advantage. • UAE experience is preferred. • Valid UAE driving license is preferred. Show more Show less

Bachelor’s degree or diploma in Business Administration, Hospitality Management, Food & Beverage Management, or a related field. Minimum 5 years of operations experience, including at least 2 years in a supervisory or managerial role. Experience in a bakery, pastry business, café, restaurant, catering company, or similar F&B business is required. UAE experience is preferred. Valid UAE driving license is preferred.

1. Manage Daily Operations: Oversee daily bakery operations including production, order preparation, packing, retail, online orders, catering, events, and B2B requirements; ensure orders and commitments are completed accurately and on time; coordinate between kitchen, retail, delivery, and other operational teams. 2. Manage Staff & Schedules: Prepare staff schedules, allocate daily responsibilities, monitor attendance and performance, ensure adequate staffing during peak periods, and address day-to-day operational and staffing issues. 3. Manage Drivers & Deliveries: Plan and monitor drivers’ schedules and delivery routes, prioritize orders for timely and accurate deliveries, and resolve delivery-related issues. 4. Maintain Quality & Food Safety Standards: Monitor quality, freshness, presentation, portioning, packaging; ensure compliance with food safety, hygiene, and cleanliness standards; maintain consistent standards. 5. Manage Inventory, Costs & Wastage: Monitor inventory levels, purchasing, and supplier requirements; coordinate production quantities with demand; control food costs, inventory, and wastage; identify opportunities to improve efficiency and profitability.