Senior IT Support Officer

Want to work with the most sought-after minds and most talked-about projects? Your experience of Technology in Engineering Consultancy might just make you our new Senior IT Support Officer, based in Dubai United Arab Emirates. Here at Buro Happold, expect the exceptional From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it'll be anything but ordinary. Your next role Buro Happold has a clear strategic plan, strong learning culture and entrepreneurial mindset that will allow you to thrive. You'll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that's the hardest thing. This is a genuine opportunity to make impact and leave real legacy. Your key duties IT Service Delivery & Support • Provide first-class IT support to employees across the Middle East with a primary focus on Dubai and Abu Dhabi supporting the wider region. • Diagnose, troubleshoot and resolve hardware, software, network and system issues. • Manage incidents and service requests through the IT Service Management platform, ensuring agreed service levels are achieved. • Escalate complex issues to appropriate Global IT teams and vendors where required. • Maintain a customer-focused approach, ensuring users receive timely and professional support. End User Computing • Support desktops, laptops, mobile devices, collaboration technologies and peripherals. • Configure, deploy and maintain end-user devices in line with company standards. • Assist with software installations, upgrades and patch management activities. • Manage user accounts, access permissions and system administration activities. Office & Site Support • Provide on-site IT support for the Dubai office and remote support to regional locations. • Assist with office moves, technology refresh programmes, meeting room technology and workplace infrastructure. • Support the setup of new offices, project sites and client locations across the region when required. Infrastructure Support • Assist with the maintenance and monitoring of local office networks, audiovisual systems and connectivity solutions. • Work alongside Regional and Global IT teams to ensure systems remain secure, reliable and effective. • Support routine maintenance activities and technology upgrades. Security & Compliance • Ensure compliance with company IT policies, standards and security requirements. • Promote cybersecurity awareness and best practices amongst users. • Assist with IT audits, asset management and compliance reporting activities. • Support the investigation and resolution of security-related incidents where required. Project Participation • Support the delivery of regional and global IT projects. • Assist with the implementation of new technologies, software deployments and business improvement initiatives. • Participate in testing, training and user adoption activities. Documentation & Continuous Improvement • Maintain accurate technical documentation, asset records and support procedures. • Identify opportunities to improve service delivery, user experience and operational efficiency. • Share knowledge with colleagues and contribute to developing support standards and best practices. Your Skills And Experience • A degree qualification in Information Technology, Computer Science or a related discipline. • Minimum 10 years' experience in an IT support, desktop support or infrastructure support role. • Experience supporting users within a professional services, engineering, consultancy or multinational organisation is desirable. • Strong working knowledge of Microsoft 365, Windows operating systems and Azure Active Directory/Entra ID. • Experience supporting laptops, mobile devices, printers, conferencing technologies and meeting room solutions. • Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and wireless technologies. • Experience with IT Service Management platforms and ticketing systems. • Knowledge of cybersecurity principles, endpoint management and IT compliance requirements. • Strong troubleshooting and problem-solving abilities. • Excellent customer service and communication skills. • Ability to manage competing priorities and maintain a high standard of service. • Experience supporting users across multiple office locations is advantageous. • Knowledge of engineering consultancy environments and associated software platforms would be beneficial. What We Offer You Bring your knowledge and expertise to one of the world's most respected consultancies. • Hybrid working arrangements • Competitive salary and benefits package • A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you. • Entitlement to professional memberships and subscriptions • Opportunities to work alongside global technology and business teams • Exposure to innovative projects and leading-edge technology initiatives • An international culture where, wherever your career takes you at Buro Happold, you will never be far from the exceptional. A place for everyone Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers. Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive. We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions. Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact [email protected] so we can work with you to support you throughout your application. Show more

A degree qualification in Information Technology, Computer Science or a related discipline. Minimum 10 years' experience in an IT support, desktop support or infrastructure support role. Experience with IT Service Management platforms and ticketing systems. Strong working knowledge of Microsoft 365, Windows operating systems and Azure Active Directory/Entra ID. Experience supporting laptops, mobile devices, printers, conferencing technologies and meeting room solutions. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and wireless technologies. Knowledge of cybersecurity principles, endpoint management and IT compliance requirements.

IT Service Delivery & Support: Provide first-class IT support to employees across the Middle East with a primary focus on Dubai and Abu Dhabi, diagnosing, troubleshooting and resolving hardware, software, network and system issues; manage incidents and service requests through the IT Service Management platform; escalate complex issues to Global IT teams and vendors; maintain a customer-focused approach. End User Computing: Support desktops, laptops, mobile devices, collaboration technologies and peripherals; configure, deploy and maintain end-user devices; assist with software installations, upgrades and patch management; manage user accounts and system administration. Office & Site Support: On-site IT support for Dubai and remote support to regional locations; assist with office moves, technology refresh, meeting room tech and workplace infrastructure; support setup of new offices and project sites. Infrastructure Support: Maintain and monitor local office networks, audiovisuals and connectivity; work with regional/global teams to ensure systems are secure and reliable; support maintenance and upgrades. Security & Compliance: Ensure compliance with IT policies and security requirements; promote cybersecurity awareness; assist with audits, asset management and compliance reporting; assist with incident investigation and resolution. Project Participation: Support regional/global IT projects; assist with deployment of new technologies and business improvements; participate in testing, training and user adoption. Documentation & Continuous Improvement: Maintain technical documentation and asset records; identify opportunities to improve service delivery and user experience; share knowledge and contribute to standards.