Senior Coordinator - Supply Chain Level Shoes

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role Summary Our Senior Coordinator - Supply Chain Level Shoes is responsible for ensuring the accurate and timely processing of purchase and sales orders, stock movements, pricing updates and stock readiness. The role coordinates closely with suppliers, stores, warehouse, sales and internal teams to maintain product flow, resolve stock and invoice discrepancies, and support operational and commercial requirements across the supply chain. What You'll Be Doing Purchase Orders and Transfers • Process all purchase orders in the transactional CORE system. • Create accurate system transfers for merchandise movements, including warehouse-to-store, intra-store, intercountry, return-to-vendor and temporary stock loans. • Follow up with suppliers and update the system on back-orders. • Maintain an accurate and up-to-date order log at all times. • Support brand requirements by taking timely action on merchandise movement needs. • Initiate basic re-orders where required to maintain stock coverage. Sales Order Processing • Receive sales orders and register them on the control listing. • Ensure all customer shipping requirements are completed. • Issue relevant documentation and follow up with clients regarding shipment of goods. • Generate invoices following completion of sales orders. • Prepare credit notes and other required documentation. • Coordinate with warehouse, office and sales teams to clarify information and ensure accurate sales order processing. • Complete required data entries to support KPI tracking and monthly reporting. Pricing Management and Promotions • Ensure price maintenance, including markdowns and in-store promotions, is completed accurately and on time in the system. • Escalate issues relating to price maintenance and promotions where required. • Ensure timely updates of lists and SKUs in the system for promotions, special marketing events and discount periods. • Ensure replenishment requests are uploaded on time and that stock requests are accurate during peak periods to maximize sales. • Coordinate with stores to resolve barcode and sticker discrepancies. Drop Shipment • Raise purchase orders for shipments sent directly from the supplier to the customer. Inbound Stock Variance • Identify the reasons for invoice-matching discrepancies in the system, including price or quantity variances, and escalate to the RDBS Manager for resolution where required. • Introduce replacement invoices in the system where needed to resolve discrepancies. • Raise replacement purchase orders or debit/credit notes in the system in line with instructions from the RDBS Manager. • Resolve warehouse-side defects by analyzing available data and using internal tools, proposing corrective actions to prevent similar supply chain issues from recurring. Stock Readiness • Coordinate with Store Operations to ensure all required transaction clean-up and closure is completed in the system as a prerequisite for the Store Control team. Key Interfaces • Suppliers, Store Operations, Warehouse, Sales, RDBS Manager and Store Control teams. What You’ll Need To Succeed • Fluency in written and spoken English • Strong Excel profficiency • Genuine passion and enthusiasm, with a desire to build a long-term career within the business. • Hard-working and proactive, with a willingness to take ownership and go the extra mile. • Strong team player with a collaborative, positive and approachable personality. • Curious and eager to learn, with an interest in developing their knowledge and skills. • Strong Excel skills and confidence working with data. • Strong attention to detail with an accurate and organised approach. What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. 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