Senior Director - Cloud Customer Engagement

Role Overview To own the customer engagement strategy and annual target-setting for public and private sector portfolios, driving new-logo acquisition and pipeline growth in partnership with Solution Excellence and Products Management. Main Responsibilities • Own the customer engagement strategy and annual target-setting for public and private sector portfolios. • Act as the senior liaison between Cloud Services and Solutions and Commercial/Sales leadership on new-logo acquisition strategy. • Drive revenue enablement initiatives and Lead-to-Cash pipeline acceleration for new-logo accounts. • Oversee value messaging strategy across all cloud offerings. • Own strategic collaboration with Cloud Solution Excellence and Cloud Products Management on unified customer strategy. • Define and monitor engagement KPIs, annual revenue targets, and growth outcomes. • Build strategic relationships with key clients to support retention and expansion. • Proven value of sales record in the cloud business Key Deliverables • Achieved department-wide annual revenue targets. • Expanded new-logo account base across sector portfolios. • Strategic account plans with strong cross-functional alignment. • Engagement KPI and revenue performance reports for senior leadership. Required Qualifications & Experience • Bachelor's degree in IT, Computer Science, or a related field. • 10+ years of relevant experience in customer engagement, cloud solutions or related field. • Sales/Account Management certification preferred; MBA is a plus. Key Competencies • Strategic Planning, Revenue Enablement, Client Relationship Management, Cross-functional Leadership, Sales Funnel Management Show more Show less

Bachelor's degree in IT, Computer Science, or a related field. 10+ years of relevant experience in customer engagement, cloud solutions or related field. Sales/Account Management certification preferred; MBA is a plus.

Own the customer engagement strategy and annual target-setting for public and private sector portfolios. Act as the senior liaison between Cloud Services and Solutions and Commercial/Sales leadership on new-logo acquisition strategy. Drive revenue enablement initiatives and Lead-to-Cash pipeline acceleration for new-logo accounts. Oversee value messaging strategy across all cloud offerings. Own strategic collaboration with Cloud Solution Excellence and Cloud Products Management on unified customer strategy. Define and monitor engagement KPIs, annual revenue targets, and growth outcomes. Build strategic relationships with key clients to support retention and expansion. Proven value of sales record in the cloud business.