STORE MANAGER - DUBAI

Dubai Mall of Emirates Isabel MARANT recruits the Store Manager for her store located in DUBAI MALL OF EMIRATES. You will be responsible for sales performance, customer satisfaction, and staff training & development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Business Leadership · Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability. · Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients. · Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support. · Communicates company set KPI’s and identifies strategies to ensure performance standards are met. · Develop and implement business action plans to enhance sales for each product category · Lead the team to consistently establish relationships : participate in recruitment, Developpement of the team Performance and Talent Management · Attract, recruit, and retain a high performing team, organize the team’s work/schedules and management · Conduct monthly coaching sessions with associates to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set monthly / annual employee goals. · Identify and create action plans and build development plans for all employees. · Ensure a consistent and branded onboarding experience for all new hires. · Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service. · Partner with the Mall managers daily . Partner with Retail Management and Human Resources Management for all employee relations issues to ensure effective resolution. Client Development · Manage the achievement of business objectives, by using a top client strategy to retain and develop high potential clients · Promote brand awareness · Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty. · Ensure the development, implementation, and execution of company policies / CRM initiatives by providing action plans to the team. · Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Operations . Liaise with the Mall Management Security to ensure Mall polices and Health & Safety procedures are followed. · Recap monthly store performance, reporting current business trend to cover every aspect of the business · Maintain and enforce all company policies and procedures. · Monitor store expenses and maintain store operating budget · Comply with all Loss Prevention monthly cycle counts to ensure annual inventory shrinkage is below company target. · Oversee the processing of daily incoming and outbound merchandise requests and shipments. · Support and maintain visual merchandising standards set by the WW headquarters. · Maintain full organization of back of the house · Responsible for ensuring an effective staff schedule according to the traffic trends. · Maintain the borrow log and consignment program to be current and adhere with company policy and procedures. Our ideal candidate will . Be entitled to work in Dubai . Have a successful experience in Luxury retail, 3 years minimum as STORE MANAGER in Dubai · Have extensive customer service skills · Have a clientele book . Have excellent communication skills to collaborate with customers, pairs, internal departments and corporate . Be able to implement and enforce company processes and policies . Be able to do regular analytic & relevant reportings · Be sales and customer service orientated, highly motivated · Be fashion savvy with impeccable presentation and good personality · Be able to multitask in a fast-paced environment · Be detailed orientated and enthusiastic · Be a team player Please send us your resume, salary expectation, and a quick introduction Show more Show less

3 years minimum as Store Manager in Dubai; luxury retail experience in Dubai; extensive customer service skills; clientele book; excellent communication to collaborate with customers and internal teams; ability to implement and enforce company processes and policies; regular analytic and relevant reporting; highly motivated with sales and customer service orientation; fashion-savvy with impeccable presentation; ability to multitask in a fast-paced environment; detail-oriented and enthusiastic; team player; eligible to work in Dubai.

Business Leadership: Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability. Demonstrate sales leadership by actively engaging on the sales floor with top clients. Train and communicate collection knowledge to all associates, aligning with brand pillars and season strategy. Communicate KPIs and develop strategies to meet performance standards. Develop and implement business action plans to enhance sales for each product category. Lead the team in recruitment and development. Performance and Talent Management: Attract, recruit, and retain a high-performing team; organize work schedules and management. Conduct monthly coaching sessions and oversee annual reviews with clear goals. Identify development plans for all employees and ensure branded onboarding. Manage staffing resources and scheduling to drive sales and service. Partner with Mall management and HR for employee relations. Client Development: Achieve business objectives using a top-client strategy to retain and develop high-potential clients; promote brand awareness; lead superior customer service and after-sales to build loyalty. Implement CRM initiatives and provide action plans to the team. Collect meaningful customer data to personalize future opportunities. Operations: Liaise with Mall Management Security to ensure policies and Health & Safety procedures are followed; recap monthly store performance and report trends; enforce company policies; monitor expenses and store budget; conduct loss prevention counts; oversee merchandise processing and shipments; support visual merchandising standards; maintain back-of-house organization; manage staff scheduling; maintain borrow log and consignment program in compliance with company policies.