Customer Service Officer (Emiratisation)

Job Description Rakbank is committed to developing Emirati talent and supporting the UAE's Emiratisation vision. We are seeking customer-focused and motivated UAE Nationals to join our Retail Banking team as Customer Service Officers. This role provides an excellent opportunity to build a successful banking career while delivering exceptional customer service, supporting branch operations, and contributing to RAKBANK's commitment to excellence. What You Will Do: • Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently. • Process branch service requests accurately while ensuring compliance with Bank policies and procedures. • Support branch operations through the effective handling of customer requests, service transactions, and operational activities. • Promote and support customer adoption of RAKBANK's digital banking channels and self-service solutions. • Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation. • Ensure adherence to service standards, regulatory requirements, and operational controls. • Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency. What We're Looking For • UAE National (Family Book required). • Bachelor's Degree, Diploma, or equivalent qualification. • Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous. • Strong communication and interpersonal skills. • Customer-centric mindset with a passion for service excellence. • Strong attention to detail and ability to work accurately in a fast-paced environment. • Positive attitude, willingness to learn, and ability to work effectively within a team. This position is exclusively open to UAE Nationals as part of Rakbank's commitment to Emiratisation. We are dedicated to attracting, developing, and empowering Emirati talent through meaningful career opportunities, structured development programmes, mentoring, and clear career progression pathways. Join us and become part of the next generation of banking professionals shaping the future of the UAE. Show more Show less