Customer Service Coordinator

Operations Coordinator ShineOn Cleaning Services About the Role ShineOn Cleaning Services is looking for a highly organized, proactive and flexible Operations Coordinator to manage and support our daily cleaning operations and client coordination. The ideal candidate will have hands-on experience working with holiday homes, short-term rentals or a similar scattered-property operation where teams and assignments are spread across multiple locations. This is a fast-paced operational role requiring excellent communication, strong coordination and follow-up skills, attention to detail and the ability to respond quickly to changing operational requirements. Working Arrangement • Working days: Six days per week • Weekly day off: One day per week • Work location: Co-working space in Dubai • Working hours: Flexible and subject to operational requirements • The role may require handling urgent client requests, schedule changes, staff issues and other operational matters outside standard working hours when necessary Key Responsibilities Operations and Team Scheduling • Coordinate daily cleaning schedules, team assignments and property allocations • Manage team days off, sick-leave requests, schedule changes and last-minute replacements • Ensure cleaning teams receive clear and timely information regarding assignments and operational changes • Source and coordinate outsourced and part-time staff when required • Monitor operational changes and ensure they are properly communicated and recorded • Follow up with teams to ensure all scheduled jobs are completed as required • Handle last-minute operational changes and resolve scheduling conflicts promptly Client Communication and Coordination • Manage daily communication with clients regarding requests, concerns, complaints and service requirements • Respond promptly to client queries and coordinate appropriate solutions • Follow up on outstanding client requests and ensure issues are resolved within agreed timelines • Coordinate meetings between management and clients when required • Maintain professional and positive relationships with clients Invoicing and Accounts Follow-Up • Prepare and issue invoices and Statements of Account • Monitor outstanding invoices and maintain accurate payment records • Follow up with clients regarding pending and overdue payments • Coordinate with management and accounts regarding payment issues or discrepancies Quotations and Contracts • Prepare and send quotations based on client requirements • Prepare, organize and maintain client contracts and agreements • Ensure client records, quotations and agreements are properly organized and kept up to date Documentation and Administration • Prepare, organize and maintain operational documents for clients and team members • Maintain accurate records of staff schedules, assignments, leave and operational changes • Ensure all operational and staff-related changes are properly documented and communicated • Coordinate meetings between management and clients • Provide general administrative and operational support to management when required Requirements and Experience • Previous experience in operations coordination, facilities management, cleaning services, hospitality, property management or a similar role • Mandatory experience working with holiday homes, short-term rentals, vacation rentals or a scattered multi-location business • Strong experience coordinating teams across multiple properties or locations • Excellent communication and interpersonal skills • Strong organizational and time-management abilities • Ability to multitask and prioritize in a fast-paced environment • Strong follow-up skills and attention to detail • Comfortable handling client concerns, complaints and operational issues • Experience with invoices, Statements of Account, quotations and basic accounts follow-up • Good working knowledge of Microsoft Office and/or Google Workspace • Ability to work independently and take ownership of responsibilities • Flexibility regarding working hours and operational requirements • Ability to work six days per week from a co-working space, with one weekly day off Key Qualities The ideal candidate is: • Highly organized and reliable • Proactive and solution-oriented • Excellent at following up • Confident when dealing with clients and staff • Calm and professional under pressure • Flexible and adaptable • Detail-oriented • Strong in communication and coordination • Able to manage multiple priorities simultaneously • Comfortable working within a dynamic, scattered-property operation What We Offer: An expected salary of AED 4,000 to AED 5,000 per month, with the final offer depending on the candidate’s experience, capabilities and overall suitability for the role. You will also have the opportunity to take ownership of a key operational position within a growing company. What Success Looks Like The Operations Coordinator will ensure the right staff are assigned to the right properties at the right time, clients receive timely communication and support, invoices are followed up consistently, and operational changes are communicated clearly across the team. The successful candidate will help ensure that ShineOn’s holiday-home cleaning operations run smoothly, efficiently and consistently across all locations. Show more Show less

Previous experience in operations coordination, facilities management, cleaning services, hospitality, property management or a similar role; Mandatory experience working with holiday homes, short-term rentals, vacation rentals or a scattered multi-location business; Strong experience coordinating teams across multiple properties or locations; Excellent communication and interpersonal skills; Strong organizational and time-management abilities; Ability to multitask and prioritize in a fast-paced environment; Strong follow-up skills and attention to detail; Comfortable handling client concerns, complaints and operational issues; Experience with invoices, Statements of Account, quotations and basic accounts follow-up; Good working knowledge of Microsoft Office and/or Google Workspace; Ability to work independently and take ownership of responsibilities; Flexibility regarding working hours and operational requirements; Ability to work six days per week from a co-working space, with one weekly day off

Coordinate daily cleaning schedules, team assignments and property allocations; Manage team days off, sick-leave requests, schedule changes and last-minute replacements; Ensure cleaning teams receive clear and timely information regarding assignments and operational changes; Source and coordinate outsourced and part-time staff when required; Monitor operational changes and ensure they are properly communicated and recorded; Follow up with teams to ensure all scheduled jobs are completed as required; Handle last-minute operational changes and resolve scheduling conflicts promptly; Manage daily communication with clients regarding requests, concerns, complaints and service requirements; Respond promptly to client queries and coordinate appropriate solutions; Follow up on outstanding client requests and ensure issues are resolved within agreed timelines; Coordinate meetings between management and clients when required; Maintain professional and positive relationships with clients; Prepare and issue invoices and Statements of Account; Monitor outstanding invoices and maintain accurate payment records; Follow up with clients regarding pending and overdue payments; Coordinate with management and accounts regarding payment issues or discrepancies; Prepare and send quotations based on client requirements; Prepare, organize and maintain client contracts and agreements; Ensure client records, quotations and agreements are properly organized and kept up to date; Prepare, organize and maintain operational documents for clients and team members; Maintain accurate records of staff schedules, assignments, leave and operational changes; Ensure all operational and staff-related changes are properly documented and communicated; Coordinate meetings between management and clients; Provide general administrative and operational support to management when required