Senior MarTech Leader

MARTECH Senior MarTech Leader Own the MarTech vision. Build the roadmap. Turn customer data into growth. The Role One owner for MarTech across Marketing, Loyalty, CRM, Digital Commerce, Data and Technology. Turn customer data and platform capability into real gains in acquisition, retention and lifetime value — across multiple brands and markets, under one roadmap. Reports into senior digital marketing and loyalty leadership. What You'll Own • One prioritised MarTech roadmap — not a wishlist. • Customer data, identity, personalisation and paid-media activation, unified under one architecture. • Faster delivery: platform adoption, automation, clean data, quicker campaigns. • Clear accountability across Product, Engineering, Data, vendors and agencies. • AI, GenAI and next-best-action — evaluated hard, then industrialised. What You'll Do • Strategy: Set the multi-year MarTech roadmap. Sequence priorities across brands and markets with owners and investment attached. • Delivery: Run MarTech as a product — backlog, sprints, releases. Push back on complexity that doesn't earn its keep. • Customer Data: Own identity, consent, segmentation and first-party activation. Make data trusted and usable everywhere. • Orchestration: Own automation across Email, SMS, Push, WhatsApp, Web and App. Build reusable personalisation, not one-off builds. • Architecture: Lead on APIs, integrations and platform reliability. Bridge marketing and engineering. • Analytics & AdTech: Own GA4, GTM, server-side tracking (Meta CAPI, Enhanced Conversions) and attribution (AppsFlyer, Branch). • Governance: Define the KPIs that matter. No initiative launches without a baseline and an owner. Cut dead tools and process. • AI & Automation: Separate hype from real use cases. Move what works from pilot to governed production. • Vendors: Own selection, contracts, SLAs. Hold vendors to outcomes. Cut overlap, reinvest the savings. • Team: Build and run a multidisciplinary MarTech team. Set the bar, build succession, document so it survives you. • Stakeholders: Be the single point of MarTech truth. Align execs on trade-offs. Drive real adoption, not just go-live. What You Bring • 10-14+ years in MarTech, digital product, CRM/CDP or digital transformation — ideally retail, ecommerce or a large consumer business. • 4-6+ years leading MarTech platforms or transformation across multiple brands and markets. • A track record of owning a MarTech roadmap end-to-end, not just parts of one. • Real agile/product chops, plus vendor and agency management with teeth. • A history of leading teams and moving senior stakeholders in a matrix org. • Relevant bachelor's degree; advanced degree a plus. Skills That Matter • CDP/CRM platforms (Bloomreach, Salesforce Marketing Cloud, Adobe AEP/Journey Optimizer, Braze, MoEngage or similar) — fluent, not just familiar. • Identity, consent and first-party data activation; omnichannel automation. • APIs, event streaming and cloud/data environments (Databricks, Azure, AWS, Snowflake or equivalent) — enough to speak engineering fluently. • GA4, GTM, server-side tracking, MMPs, and data activation to Meta, Google, TikTok, Snapchat, DSPs. • Privacy-led measurement and a real point of view on cookie deprecation. • Can turn AI/GenAI hype into shipped use cases. How You Operate • Enterprise-first thinking, no platform tunnel vision. • Strategic, but technical enough to pressure-test your own assumptions. • Decisive under competing priorities — you make the call and own it. • Builds teams people want to stay on. Where the Lines Are You own MarTech vision, roadmap, governance and the operating model. Marketing/Loyalty/CRM own campaign strategy. Engineering/Architecture own technical standards. Data & Analytics own the platforms and modelling. Senior, hands-on leadership role. Needs both strategic altitude and willingness to own delivery down to the details Show more Show less

10-14+ years in MarTech, digital product, CRM/CDP or digital transformation — ideally retail, ecommerce or a large consumer business. 4-6+ years leading MarTech platforms or transformation across multiple brands and markets. A track record of owning a MarTech roadmap end-to-end, not just parts of one. Real agile/product chops, plus vendor and agency management with teeth. A history of leading teams and moving senior stakeholders in a matrix org. Relevant bachelor's degree; advanced degree a plus.

Strategy: Set the multi-year MarTech roadmap. Sequence priorities across brands and markets with owners and investment attached. Delivery: Run MarTech as a product — backlog, sprints, releases. Push back on complexity that doesn't earn its keep. Customer Data: Own identity, consent, segmentation and first-party activation. Make data trusted and usable everywhere. Orchestration: Own automation across Email, SMS, Push, WhatsApp, Web and App. Build reusable personalisation, not one-off builds. Architecture: Lead on APIs, integrations and platform reliability. Bridge marketing and engineering. Analytics & AdTech: Own GA4, GTM, server-side tracking (Meta CAPI, Enhanced Conversions) and attribution (AppsFlyer, Branch). Governance: Define the KPIs that matter. No initiative launches without a baseline and an owner. Cut dead tools and process. AI & Automation: Separate hype from real use cases. Move what works from pilot to governed production. Vendors: Own selection, contracts, SLAs. Hold vendors to outcomes. Cut overlap, reinvest the savings. Team: Build and run a multidisciplinary MarTech team. Set the bar, build succession, document so it survives you. Stakeholders: Be the single point of MarTech truth. Align execs on trade-offs. Drive real adoption, not just go-live.