Head of Ecommerce

The Head of E‑commerce will lead and scale the company’s digital commerce strategy across the GCC, driving revenue growth, market penetration, and profitability across owned and third‑party e‑commerce channels. This role is critical in building a best‑in‑class FMCG e‑commerce operation, strengthening partnerships with key marketplaces, and accelerating omnichannel performance in a fast‑growth, high‑volume environment. Key Responsibilities: Strategy & Growth • Define and execute the regional e‑commerce strategy aligned with overall commercial and brand objectives • Drive sustainable revenue growth across marketplaces, quick commerce, and DTC platforms • Identify new growth opportunities within the GCC e‑commerce ecosystem • Build a scalable roadmap covering expansion, innovation, and digital transformation Commercial & P&L Ownership • Own full P&L responsibility for e‑commerce business across GCC markets • Lead pricing, promotions, assortment, and margin optimization strategies • Manage trade spend, ROI, and promotional effectiveness • Forecast demand and sales in coordination with supply chain and finance teams Marketplace & Partner Management • Lead strategic relationships with key regional e‑commerce partners (e.g., regional marketplaces, quick‑commerce platforms, retailers’ online channels) • Negotiate annual business plans, commercial terms, visibility, and activations • Ensure strong online content, availability, ratings, and execution excellence Operations & Execution • Drive operational excellence covering order fulfillment, availability, last‑mile performance, and customer experience • Collaborate with supply chain, demand planning, and IT teams to ensure seamless execution • Ensure compliance with regional regulations and partner standards Digital Marketing & Performance • Oversee digital performance across search, paid media, on‑platform advertising, and CRM • Optimize conversion, traffic, and basket size through data‑driven insights • Partner with marketing teams to ensure brand consistency, content quality, and campaign execution Data, Analytics & Insights • Establish robust e‑commerce KPIs and dashboards • Leverage data and consumer insights to drive decision‑making and continuous improvement • Track competitive benchmarks and emerging trends in FMCG e‑commerce Leadership & Team Development • Build, lead, and mentor a high‑performing regional e‑commerce team • Foster a performance‑driven, agile, and collaborative culture • Act as the internal e‑commerce subject‑matter expert across the organization Key Requirements: Experience • 10+ years of experience in e‑commerce, digital sales, or commercial roles • Minimum 5–7 years in FMCG, preferably in high‑volume, multi‑brand environments • Proven GCC / Middle East experience is mandatory • Strong track record managing large marketplaces and/or DTC platforms • Demonstrated P&L ownership at regional or country level Show more Show less

10+ years of experience in e‑commerce, digital sales, or commercial roles; Minimum 5–7 years in FMCG, preferably in high‑volume, multi‑brand environments; Proven GCC / Middle East experience is mandatory; Strong track record managing large marketplaces and/or DTC platforms; Demonstrated P&L ownership at regional or country level.

Define and execute the regional e‑commerce strategy aligned with overall commercial and brand objectives; Drive sustainable revenue growth across marketplaces, quick commerce, and DTC platforms; Identify new growth opportunities within the GCC e‑commerce ecosystem; Build a scalable roadmap covering expansion, innovation, and digital transformation; Own full P&L responsibility for e‑commerce business across GCC markets; Lead pricing, promotions, assortment, and margin optimization strategies; Manage trade spend, ROI, and promotional effectiveness; Forecast demand and sales in coordination with supply chain and finance teams; Lead strategic relationships with regional e‑commerce partners; Negotiate annual business plans, commercial terms, visibility, and activations; Ensure strong online content, availability, ratings, and execution excellence; Drive operational excellence covering order fulfillment, availability, last‑mile performance, and customer experience; Collaborate with supply chain, demand planning, and IT teams to ensure seamless execution; Ensure compliance with regional regulations and partner standards; Oversee digital performance across search, paid media, on‑platform advertising, and CRM; Optimize conversion, traffic, and basket size through data‑driven insights; Partner with marketing teams to ensure brand consistency, content quality, and campaign execution; Establish robust e‑commerce KPIs and dashboards; Leverage data and consumer insights to drive decision‑making and continuous improvement; Track competitive benchmarks and emerging trends in FMCG e‑commerce; Build, lead, and mentor a high‑performing regional e‑commerce team; Foster a performance‑driven, agile, and collaborative culture; Act as the internal e‑commerce subject‑matter expert across the organization.