Sales Coordinator/ Receptionist

Sales Coordinator / Receptionist Company: Zocoa Group Location: Dubai, UAE Employment Type: Full-time Job Summary Zocoa Group is looking for a Sales Coordinator / Receptionist to provide strong administrative and coordination support to the Sales team while also managing front-office and reception responsibilities. The ideal candidate should have strong communication, coordination, follow-up, and customer-handling skills, with the ability to work closely with the Sales team and coordinate with other departments to ensure smooth and timely execution of customer requirements. Key Responsibilities Sales Coordination • Provide day-to-day coordination and administrative support to the Sales team. • Coordinate with customers regarding orders, quotations, product availability, deliveries, samples, and documentation. • Make cold calls to potential customers and identify new sales opportunities. • Contact prospective customers, introduce Zocoa Group’s products and services, and generate leads. • Maintain and update a database of prospective and existing customers. • Follow up with leads generated through cold calling and other sources. • Schedule meetings and appointments with potential customers for the Sales team. • Prepare and maintain quotations, sales orders, invoices, price lists, and other sales-related documents. • Follow up with customers and internal departments on pending requirements. • Coordinate closely with Sales, Procurement, Production, Accounts, Logistics, and other departments to ensure customer orders are processed smoothly. • Assist the Sales team in preparing sales reports, order summaries, quotations, and other required documents. • Support the Sales team with customer communication and timely follow-ups. • Monitor pending orders and follow up internally to ensure timely completion. Reception & Front Office • Welcome and professionally attend to customers, visitors, suppliers, and guests. • Handle incoming calls and direct them to the appropriate person or department. • Manage the reception area and maintain a professional front-office environment. • Receive and distribute documents, couriers, and correspondence. • Coordinate visitor appointments and meetings. • Handle general inquiries and provide appropriate assistance or direction. • Maintain visitor records and support general office administration. Requirement • Bachelor's degree or relevant diploma in Business Administration, Sales, Commerce, or a related field. • 2–4 years of experience in Sales Coordination, Sales Administration, Customer Service, Reception, or a similar role • Strong communication and interpersonal skills. • Good customer service and telephone etiquette. • Proficiency in MS Office, especially Excel and Word. • Strong coordination, follow-up, and organizational skills. • Ability to communicate and coordinate effectively with multiple departments. • Professional, presentable, punctual, and customer-oriented. • Ability to multitask and work in a fast-paced environment. • UAE experience is preferred. • Experience in FMCG, food, manufacturing, trading, or a similar industry will be an advantage. • Salary range: 3k to 4K Show more Show less

Bachelor's degree or relevant diploma in Business Administration, Sales, Commerce, or a related field. 2–4 years of experience in Sales Coordination, Sales Administration, Customer Service, Reception, or a similar role. Strong communication and interpersonal skills. Good customer service and telephone etiquette. Proficiency in MS Office, especially Excel and Word. Strong coordination, follow-up, and organizational skills. Ability to communicate and coordinate effectively with multiple departments. Professional, presentable, punctual, and customer-oriented. Ability to multitask and work in a fast-paced environment. UAE experience is preferred. Experience in FMCG, food, manufacturing, trading, or a similar industry will be an advantage.

Sales Coordination: Provide day-to-day coordination and administrative support to the Sales team. Coordinate with customers regarding orders, quotations, product availability, deliveries, samples, and documentation. Make cold calls to potential customers and identify new sales opportunities. Contact prospective customers, introduce Zocoa Group’s products and services, and generate leads. Maintain and update a database of prospective and existing customers. Follow up with leads generated through cold calling and other sources. Schedule meetings and appointments with potential customers for the Sales team. Prepare and maintain quotations, sales orders, invoices, price lists, and other sales-related documents. Follow up with customers and internal departments on pending requirements. Coordinate closely with Sales, Procurement, Production, Accounts, Logistics, and other departments to ensure customer orders are processed smoothly. Assist the Sales team in preparing sales reports, order summaries, quotations, and other required documents. Support the Sales team with customer communication and timely follow-ups. Monitor pending orders and follow up internally to ensure timely completion. Reception & Front Office: Welcome and professionally attend to customers, visitors, suppliers, and guests. Handle incoming calls and direct them to the appropriate person or department. Manage the reception area and maintain a professional front-office environment. Receive and distribute documents, couriers, and correspondence. Coordinate visitor appointments and meetings. Handle general inquiries and provide appropriate assistance or direction. Maintain visitor records and support general office administration.