Consultant Beauty - Faces - Riyadh

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Job Description Our Beauty Consultant is responsible for providing excellent customer service to all customers as well as using appropriate sales techniques and product knowledge to meet sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, new product launches, product promotion, and merchandising. Our Consultant is also expected to maintain high levels of grooming standards. Key Responsibilities • Drive the business • Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members • Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed • Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities • Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition • When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers • Establish and maintain strong relationships customers and store management to aid in the store’s smooth operation and future potential growth • Participate to the brand’s events when required inside or outside the store • Stay ahead of latest trends, products and competitors • Customer Centricity • Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences • Use impactful storytelling with customers to maximize their experience through education and entertainment • Demonstrate usage and benefits of various brands and products in alignment with the retail policies • Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc. • Operational Excellence • Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines • Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality • Report stock shortages using the stock order form • Demonstrate a moderate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.) What We Offer With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. 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Drive the business; Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members; Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed; Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities; Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition; When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers; Establish and maintain strong relationships customers and store management to aid in the store’s smooth operation and future potential growth; Participate to the brand’s events when required inside or outside the store; Stay ahead of latest trends, products and competitors; Customer Centricity; Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences; Use impactful storytelling with customers to maximize their experience through education and entertainment; Demonstrate usage and benefits of various brands and products in alignment with the retail policies; Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.; Operational Excellence; Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines; Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality; Report stock shortages using the stock order form; Demonstrate a moderate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)