Senior Technical Support Engineer (Compression)

A Snapshot of Your Day Your day will involve leading a root cause investigation for a key client like Aramco or ADNOC, transferring critical field knowledge across a cross-functional team, and mentoring junior engineers on maintenance best practices all while serving as the trusted technical expert between Siemens Energy and its most important Middle East partners. The impact of your work extends beyond any single fix: you keep critical compression assets running reliably for clients across the region, strengthen Siemens Energy's reputation as a technical partner of choice, and directly support the broader mission of decarbonizing industrial processes. How You'll Make An Impact • Own the technical client relationship for major Middle East accounts (Aramco, Qatar Gas, ADNOC), serving as the primary point of contact and trusted technical advisor for all compression-related matters. • Lead complex troubleshooting and root cause analysis on compressors and ancillary systems, applying structured methodologies (FMEA, Fault Tree Analysis, Kepner-Tregoe, 5 Whys) to resolve high-impact client issues. • Coordinate cross-functional and cross-regional teams of internal and external technical experts, ensuring the fast, effective flow of information between client sites, Product Integrity, and Core Technology teams. • Partner with Sales, Bid Management, and Service teams as the regional subject matter expert, providing technical input that shapes proposals, service strategy, and client-facing decisions. • Maintain rigorous technical documentation, including service reports, maintenance logs, method statements, and equipment records, to ensure traceability and continuity across engagements. • Develop the next generation of field talent by training junior field service engineers and client personnel on routine maintenance and troubleshooting practices. What You Bring • Bachelor's degree in Mechanical Engineering (or an equivalent technical field), paired with 15+ years of hands-on experience across rotating equipment design, factory acceptance testing, controls design, package design, site commissioning, maintenance, and field troubleshooting. • Proven expertise in root cause analysis leadership, with direct experience applying methodologies such as FMEA, Fault Tree Analysis, Kepner-Tregoe, and 5 Whys to resolve complex equipment failures. • Deep technical knowledge of rotating equipment components, including dry gas seals, compressors, couplings, and bearings, along with practical experience in vibration monitoring and site performance testing. • Instrumentation and controls validation experience gained through hands-on involvement in startups, overhauls, and precision measurement techniques. • Strong client-facing communication skills, with the ability to explain technical concepts clearly to audiences ranging from experienced rotating equipment engineers to non-technical stakeholders, in fluent English. • Flexibility and resilience for demanding field environments, including willingness to travel locally and regionally (~30%) and to work flexible hours to support urgent client needs. About The Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits • Opportunities to work with a global team • Opportunities to work on and lead a variety of innovative projects • Continual learning through the Learn@Siemens-Energy platform https://jobs.siemens-energy.com/jobs Show more Show less

Bachelor's degree in Mechanical Engineering (or an equivalent technical field), +15 years of hands-on experience across rotating equipment design, factory acceptance testing, controls design, package design, site commissioning, maintenance, and field troubleshooting. Proven expertise in root cause analysis methodologies (FMEA, Fault Tree Analysis, Kepner-Tregoe, 5 Whys). Deep technical knowledge of rotating equipment components (dry gas seals, compressors, couplings, bearings) with vibration monitoring and site performance testing. Instrumentation and controls validation from startups, overhauls, and precision measurement. Strong client-facing English communication skills. Willingness to travel locally and regionally (~30%) and to work flexible hours for urgent client needs.

Own the technical client relationship for major Middle East accounts, serve as the primary technical advisor for all compression-related matters. Lead complex troubleshooting and root cause analysis on compressors and ancillary systems using structured methodologies to resolve high-impact issues. Coordinate cross-functional and cross-regional teams to ensure fast, effective information flow between client sites, Product Integrity, and Core Technology teams. Partner with Sales, Bid Management, and Service teams as the regional subject matter expert, providing technical input to shape proposals, service strategy, and client-facing decisions. Maintain rigorous technical documentation including service reports, maintenance logs, method statements, and equipment records. Develop the next generation of field talent by training junior field service engineers and client personnel on routine maintenance and troubleshooting.