Last Mile Operations Manager

We operate autonomous delivery vehicles in the UAE. This role owns whether those deliveries actually land — on time, without failure, without a complaint. Once a customer is live and vehicles are on the road, the fulfilment flow is yours: order intake, dispatch, pickup, driving, customer handover. You will take it apart, make it measurable, watch it in real time, and drive the fixes. You will lead a team of 2–3. Expect to firefight. Early-stage operations break in ways nobody has documented yet, and you will need to contain problems fast, often on incomplete information. But every incident should leave behind a standard, a monitor, or a fix — we will judge you on how fast you contain today’s problem, and on how few of them you are still containing three months in. What You’ll Own • On-time delivery rate, fulfilment success rate, vehicle utilisation, exception rate and MTTR — the numbers this role is measured on. • Fulfilment standards and SOPs that our field and service teams run on. • Real-time monitoring and the escalation model — with a documented root cause for every major failure. • Turning field problems into prioritised, evidence-backed asks for product and engineering — and following through until the metric moves. What You’ll Need Essential • 3–5 years in last-mile delivery, on-demand logistics, ride-hailing, quick commerce or fleet operations. • Proven ability to build process, not just run it — you have taken a messy operation, decomposed it, and made it repeatable by others. This matters more to us than years of management. • A metric you personally moved, and the story of how. • SQL and BI — you pull and cut your own data rather than queuing behind an analyst. • Skilled with AI tools — you build your own dashboards, analyses or prototypes instead of waiting on someone else. • A track record of driving fixes through teams you don’t manage. • Hands-on operating experience in the UAE or wider GCC. • Fluent English; based in Abu Dhabi or ready to relocate. Preferred • Autonomous vehicle, delivery robot or teleoperation background. • Arabic. • Team leadership experience. • Zero-to-one market launch. What We Offer • Competitive package benchmarked to the UAE market. • Company-provided AI tool subscriptions. • Visa sponsored. • Ownership of UAE fulfilment performance in a business building autonomous delivery operations from zero — very few companies in the region are doing this — with a team of 2–3 from day one. This is an early-stage business: frequent problems, fast pace, processes still being written. If that is the environment you do your best work in, this role will give you more of it than most.We operate autonomous delivery vehicles in the UAE. This role owns whether those deliveries actually land — on time, without failure, without a complaint. Once a customer is live and vehicles are on the road, the fulfilment flow is yours: order intake, dispatch, pickup, driving, customer handover. You will take it apart, make it measurable, watch it in real time, and drive the fixes. You will lead a team of 2–3. Expect to firefight. Early-stage operations break in ways nobody has documented yet, and you will need to contain problems fast, often on incomplete information. But every incident should leave behind a standard, a monitor, or a fix — we will judge you on how fast you contain today’s problem, and on how few of them you are still containing three months in. What You’ll Own • On-time delivery rate, fulfilment success rate, vehicle utilisation, exception rate and MTTR — the numbers this role is measured on. • Fulfilment standards and SOPs that our field and service teams run on. • Real-time monitoring and the escalation model — with a documented root cause for every major failure. • Turning field problems into prioritised, evidence-backed asks for product and engineering — and following through until the metric moves. What You’ll Need Essential • 3–5 years in last-mile delivery, on-demand logistics, ride-hailing, quick commerce or fleet operations. • Proven ability to build process, not just run it — you have taken a messy operation, decomposed it, and made it repeatable by others. This matters more to us than years of management. • A metric you personally moved, and the story of how. • SQL and BI — you pull and cut your own data rather than queuing behind an analyst. • Skilled with AI tools — you build your own dashboards, analyses or prototypes instead of waiting on someone else. • A track record of driving fixes through teams you don’t manage. • Hands-on operating experience in the UAE or wider GCC. • Fluent English; based in Abu Dhabi or ready to relocate. Preferred • Autonomous vehicle, delivery robot or teleoperation background. • Arabic. • Team leadership experience. • Zero-to-one market launch. What We Offer • Competitive package benchmarked to the UAE market. • Company-provided AI tool subscriptions. • Visa sponsored. • Ownership of UAE fulfilment performance in a business building autonomous delivery operations from zero — very few companies in the region are doing this — with a team of 2–3 from day one. This is an early-stage business: frequent problems, fast pace, processes still being written. If that is the environment you do your best work in, this role will give you more of it than most. Show more Show less

3–5 years in last-mile delivery, on-demand logistics, ride-hailing, quick commerce or fleet operations. Proven ability to build process, not just run it. A metric you personally moved, and the story of how. SQL and BI. Skilled with AI tools. A track record of driving fixes through teams you don’t manage. Hands-on operating experience in the UAE or wider GCC. Fluent English; based in Abu Dhabi or ready to relocate.

Own on-time delivery rate, fulfilment success rate, vehicle utilisation, exception rate and MTTR. Develop fulfilment standards and SOPs for field and service teams. Establish real-time monitoring and an escalation model with documented root causes. Convert field problems into prioritized, evidence-backed asks for product and engineering and follow through until metrics improve.