CRM Team Lead

Alkhorayef Energy Systems (AES) is looking for a qualified CRM Team Lead to join our team in Riyadh. Key Responsibilities: • Manage CRM operations, data quality, lead and account approvals, reporting, and user support. • Lead CRM system enhancements, workflow automation, testing, and continuous improvement. • Monitor customer-service channels, including the call center, chatbot, and WhatsApp. • Oversee customer experience initiatives and ensure timely resolution of customer complaints. • Coordinate with internal departments to support business objectives and enhance customer satisfaction. Qualifications: • Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field. • Minimum of 4 years of relevant experience in CRM operations or customer experience. • Strong knowledge of CRM systems, reporting, and workflow automation. • Excellent communication, analytical, and leadership skills. • Fluency in Arabic and English is preferred. Work Location: Second Industrial City, Riyadh Show more Show less

Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field. Minimum of 4 years of relevant experience in CRM operations or customer experience. Strong knowledge of CRM systems, reporting, and workflow automation. Excellent communication, analytical, and leadership skills. Fluency in Arabic and English is preferred.

Manage CRM operations, data quality, lead and account approvals, reporting, and user support. Lead CRM system enhancements, workflow automation, testing, and continuous improvement. Monitor customer-service channels, including the call center, chatbot, and WhatsApp. Oversee customer experience initiatives and ensure timely resolution of customer complaints. Coordinate with internal departments to support business objectives and enhance customer satisfaction.