Sales Manager - Events

Mandarin Oriental Downtown, Dubai is looking for a Sales Manager to join our Events team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027. About The Job Based at the Mandarin Oriental Downtown, Dubai within the Events Department in Dubai, the Sales Manager is responsible for driving conference, events, catering, and group room revenue to achieve annual financial targets by managing the end-to-end sales process, coordinating with clients and hotel operations, ensuring contractual and payment compliance, and delivering exceptional event execution to maximize customer satisfaction and repeat business. Sales Manager reports to Director of Events. As a Sales Manager, you will be responsible for the following duties: • Communicate and uphold all hotel policies, operating procedures, legal requirements, confidentiality standards, and information security practices while acting as a professional hotel ambassador. • Support a safe, inclusive, and sustainable workplace by complying with People & Culture initiatives, learning and development programs, social media policies, and zero-tolerance harassment and discrimination standards. • Drive catering, conference, events, and group business revenue by achieving budget targets, generating new business, following up sales leads, negotiating contracts, and maximizing upselling opportunities. • Manage the end-to-end event sales process, including client proposals, contracts, quotations, site inspections, event planning, BEO preparation, group handovers, and coordination with operational teams. • Build strong relationships with clients and stakeholders to deliver exceptional customer service, handle complaints, gather feedback, ensure repeat business, and grow key accounts. • Maintain accurate sales records and account management systems, participate in sales activities and departmental meetings, support colleague development, and collaborate closely across hotel departments to ensure successful event execution. As a Sales Manager, We Expect From You • Bachelor’s degree or diploma in Hospitality, Hotel, or Business Management, with at least 3 years of experience in hospitality sales, conference and events, or related managerial roles. • Proven experience in luxury hotel environments, with strong knowledge of conference, events, catering, and sales operations. • Proficient in computer applications and sales systems, including prior experience using Delphi. • Strong customer service orientation with the ability to understand guest needs, exceed expectations, and build lasting client relationships. • Excellent organizational, problem-solving, time management, communication, and presentation skills, with the ability to work independently and under pressure. • Positive, flexible, and approachable professional with outstanding interpersonal skills, a can-do attitude, and strong verbal and written English communication skills; Arabic language skills are an advantage. Our commitment to you • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free. • Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability. We’re Fans. Are you? Show more Show less

Bachelor’s degree or diploma in Hospitality, Hotel, or Business Management, with at least 3 years of experience in hospitality sales, conference and events, or related managerial roles. Proven experience in luxury hotel environments, with strong knowledge of conference, events, catering, and sales operations. Proficient in computer applications and sales systems, including prior experience using Delphi.

Communicate and uphold all hotel policies, operating procedures, legal requirements, confidentiality standards, and information security practices while acting as a professional hotel ambassador. Support a safe, inclusive, and sustainable workplace by complying with People & Culture initiatives, learning and development programs, social media policies, and zero-tolerance harassment and discrimination standards. Drive catering, conference, events, and group business revenue by achieving budget targets, generating new business, following up sales leads, negotiating contracts, and maximizing upselling opportunities. Manage the end-to-end event sales process, including client proposals, contracts, quotations, site inspections, event planning, BEO preparation, group handovers, and coordination with operational teams. Build strong relationships with clients and stakeholders to deliver exceptional customer service, handle complaints, gather feedback, ensure repeat business, and grow key accounts. Maintain accurate sales records and account management systems, participate in sales activities and departmental meetings, support colleague development, and collaborate closely across hotel departments to ensure successful event execution.