Trip.com Group
Jeddah, Saudi ArabiaPosted 4 days ago
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages. We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller. In this Role, you’ll get to • Support the team in maintaining strong relationships with local hotel partners and coordinating with cross-functional departments on assigned projects • Guide new hotel partners on using the extranet system, including managing rates and availability • Assist in the hotel onboarding process, including account setup, mapping, and ARI (Availability, Rates, Inventory) management • Resolve partner-related issues such as accounting discrepancies, reservation notifications, and rate parity concerns • Conduct market and competitor research to identify trends and opportunities • Evaluate production data and recommend appropriate follow-up actions • Prepare business review reports and insights as needed • Coordinate merchandising activities, including the implementation of special deals and promotions for hotel partners • Execute assigned operational projects, contribute findings, and ensure all activities enhance customer experience and drive business growth • Manage hotel accounts as needed to support overall market performance What you'll Need to Succeed • Fluent in Arabic and English, with excellent verbal and written communication skills • Highly proactive with a strong sense of ownership and accountability • Collaborative team player with a results-oriented, "get-it-done" mindset • Detail-oriented and quick to learn new systems and processes • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint • Strong negotiation and interpersonal skills, capable of building and sustaining relationships across all levels • Creative and innovative, with the ability to lead and manage change • Minimum of 2 years' experience in sales, business development, or revenue/yield management within the online travel, hospitality, or e-commerce sectors Why Trip.com Group As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life. What’s more? • A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas. • We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work. • We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement. • Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one. • Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling. Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?” Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!” Find out more job opportunities at https://careers.trip.com. Have a good trip, and see you soon! Show more Show less
Fluent in Arabic and English, with excellent verbal and written communication skills; Highly proactive with a strong sense of ownership and accountability; Collaborative team player with a results-oriented, get-it-done mindset; Detail-oriented and quick to learn new systems and processes; Proficient in Microsoft Word, Excel, Outlook, and PowerPoint; Strong negotiation and interpersonal skills, capable of building and sustaining relationships across all levels; Creative and innovative, with the ability to lead and manage change; Minimum of 2 years' experience in sales, business development, or revenue/yield management within the online travel, hospitality, or e-commerce sectors.
Support the team in maintaining strong relationships with local hotel partners and coordinating with cross-functional departments on assigned projects; Guide new hotel partners on using the extranet system, including managing rates and availability; Assist in the hotel onboarding process, including account setup, mapping, and ARI (Availability, Rates, Inventory) management; Resolve partner-related issues such as accounting discrepancies, reservation notifications, and rate parity concerns; Conduct market and competitor research to identify trends and opportunities; Evaluate production data and recommend appropriate follow-up actions; Prepare business review reports and insights as needed; Coordinate merchandising activities, including the implementation of special deals and promotions for hotel partners; Execute assigned operational projects, contribute findings, and ensure all activities enhance customer experience and drive business growth; Manage hotel accounts as needed to support overall market performance.
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