Business Analyst

Back to all positions We are looking for a detail-oriented Business Analyst to bridge the gap between business stakeholders and technical teams. You will conduct discovery workshops, document as-is and to-be processes, and create functional specifications that guide development and configuration of enterprise solutions including ERP, CRM, and integration platforms. Responsibilities • Conduct stakeholder interviews, discovery workshops, and process-mapping sessions. • Document as-is and to-be business processes using standard notations (BPMN, flowcharts). • Write detailed functional specifications, user stories, and acceptance criteria. • Perform gap analysis between client requirements and platform capabilities. • Support solution design sessions alongside solution architects and technical leads. • Facilitate user-acceptance testing (UAT) and coordinate defect triage. • Create training materials and deliver end-user training during go-live. • Maintain requirements traceability matrices and change-request logs. Requirements • 3+ years of experience in business analysis within ERP, CRM, or enterprise IT projects. • Strong skills in requirements gathering, process mapping (BPMN), and gap analysis. • Experience writing functional specifications, user stories, and test scripts. • Familiarity with Dynamics 365, Salesforce, or similar enterprise platforms. • Proficiency with tools such as Visio, Miro, Jira, or Azure DevOps. • Excellent analytical, documentation, and stakeholder management skills. • Strong communication skills in English; Arabic is an advantage. What We Offer • Competitive compensation with clear career progression to Senior BA or Functional Consultant. • Exposure to diverse industries including retail, finance, government, and logistics. • Investment in professional certifications (CBAP, PMI-PBA, platform-specific). • Supportive team culture with mentorship from senior consultants. • Hybrid work model and flexible hours. • Modern workspace at Sharjah Research Technology & Innovation Park. Department Functional Consulting Location Dubai, UAE Employment Type Full-time Experience 3+ years Show more Show less

3+ years of experience in business analysis within ERP, CRM, or enterprise IT projects. Strong skills in requirements gathering, process mapping (BPMN), and gap analysis. Experience writing functional specifications, user stories, and test scripts. Familiarity with Dynamics 365, Salesforce, or similar enterprise platforms. Proficiency with tools such as Visio, Miro, Jira, or Azure DevOps. Excellent analytical, documentation, and stakeholder management skills. Strong communication skills in English; Arabic is an advantage.

Conduct stakeholder interviews, discovery workshops, and process-mapping sessions. Document as-is and to-be business processes using standard notations (BPMN, flowcharts). Write detailed functional specifications, user stories, and acceptance criteria. Perform gap analysis between client requirements and platform capabilities. Support solution design sessions alongside solution architects and technical leads. Facilitate user-acceptance testing (UAT) and coordinate defect triage. Create training materials and deliver end-user training during go-live. Maintain requirements traceability matrices and change-request logs.