Assistant Manager, Operations

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as part of our dynamic community of maritime professionals. At PIL, we provide local experiences with a global reach. With our headquarters in Singapore and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities. Get On Board for a Dynamic and Purposeful Career. We are seeking an Assistant Manager, Operations to support the Regional Head of Operations in driving operational excellence across the region. The successful candidate will play a pivotal role in coordinating vessel and container operations, supporting agency performance, ensuring operational compliance, and collaborating with internal and external stakeholders to optimize service reliability, cost efficiency, and customer satisfaction. Key Responsibilities Operational Excellence & Vessel Management • Support the Regional Head of Operations in overseeing agency operations relating to vessel activities across the region. • Coordinate vessel call planning, schedule adjustments, berth planning, and operational execution with agencies and terminals. • Act as the primary liaison between Regional Operations, Head Office Vessel Operations teams, terminals, and local agencies to ensure timely communication and issue resolution. • Monitor vessel performance and support initiatives to maximize vessel utilization and improve terminal velocity. • Track operational KPIs across regional agencies, identify performance gaps, and support corrective action implementation. • Coordinate vessel and cargo stowage planning activities while ensuring compliance with safety standards, regulatory requirements, IMDG regulations, and special cargo instructions. • Support the safe handling and transportation of special cargo, including project cargo and out-of-gauge (OOG) shipments. • Ensure operational data and system updates are completed accurately and within required timelines. • Support the implementation of operational policies, Head Office circulars, process improvements, and training initiatives across the region. • Provide first-line operational support during vessel incidents and emergencies, coordinating with agencies, local authorities, classification societies, and Head Office stakeholders. Procurement & Cost Optimization • Support contract renewals and commercial negotiations with marine service providers, terminals, and operational vendors. • Prepare supporting analyses, reports, and documentation for procurement reviews and negotiations. • Monitor vendor performance, service quality, and tariff competitiveness against market benchmarks. • Identify opportunities to improve operational efficiency and reduce costs across marine and terminal operations. • Assist in evaluating and implementing cost-saving initiatives while maintaining service quality and operational integrity. • Support procurement activities related to Third-Party Feeder (3PF) services within the region. Performance Monitoring & Reporting • Prepare periodic operational reports, management dashboards, KPI analyses, and presentations. • Maintain operational trackers, follow-up logs, and action plans to ensure timely closure of outstanding issues. • Analyze operational trends and provide recommendations to improve performance, productivity, and service reliability. • Leverage digital and AI-enabled tools to improve reporting efficiency, data consolidation, and operational analytics. • Support management reviews through the preparation of performance insights and operational updates. Stakeholder Management & Collaboration • Build effective working relationships with agencies, terminals, service providers, customers, and Head Office teams. • Participate in operational meetings and represent the Regional Office when delegated. • Facilitate cross-functional collaboration to drive operational improvements and service excellence. • Support communication and alignment between regional and global stakeholders on operational priorities and initiatives. MUST HAVE • Bachelor's Degree in Shipping, Logistics, Supply Chain Management, Maritime Studies, or a related discipline. • Minimum 8 years of experience within the shipping industry, particularly in Liner Operations, Vessel Planning, Vessel Operations, or Container Logistics. • Strong practical knowledge of vessel operations, port operations, and container shipping processes. • Experience working with terminals, shipping agents, and operational stakeholders. • Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. • Familiarity with AI-driven productivity tools and operational reporting systems. • Strong analytical and problem-solving skills with a keen attention to detail. • Ability to manage multiple priorities and perform effectively in a fast-paced operational environment. • Excellent written and verbal communication skills in English. • Willingness to travel within the region as required. WE VALUE • Maritime or nautical qualifications and professional shipping certifications. • Experience in vessel planning, stowage coordination, and cargo operations. • Knowledge of IMDG regulations, dangerous goods handling, and special cargo operations. • Exposure to procurement, vendor management, and feeder operations. • Experience with data visualization and reporting platforms such as Power BI or Tableau. • Strong stakeholder management and influencing skills. • Adaptability, resilience, and the ability to remain effective under pressure. • Continuous improvement mindset with a focus on operational excellence and innovation. • Collaborative approach and ability to work effectively across cultures and geographies. Why Join Us • Be part of a leading global carrier with a strong focus on sustainability and innovation. • Work in a dynamic international environment with exposure to regional shipping operations. • Collaborate with experienced maritime professionals across multiple markets. • Opportunities for professional growth, learning, and career development. • Contribute to operational excellence initiatives that directly impact business performance and customer satisfaction. Application Process To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience via the PIL Career Website. Eligibility to Apply This position is open to candidates who currently have the legal right to work in the country of employment. Please note that applicants without this eligibility may not be considered. About Us Incorporated in 1967, Pacific International Lines (PIL) is ranked among the world's leading container shipping lines and is the largest

Bachelor's Degree in Shipping, Logistics, Supply Chain Management, Maritime Studies, or a related discipline. Minimum 8 years of experience within the shipping industry, particularly in Liner Operations, Vessel Planning, Vessel Operations, or Container Logistics. Strong practical knowledge of vessel operations, port operations, and container shipping processes. Experience working with terminals, shipping agents, and operational stakeholders. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Familiarity with AI-driven productivity tools and operational reporting systems. Strong analytical and problem-solving skills with a keen attention to detail. Ability to manage multiple priorities and perform effectively in a fast-paced operational environment. Excellent written and verbal communication skills in English. Willingness to travel within the region as required.

Support the Regional Head of Operations in overseeing agency operations relating to vessel activities across the region. Coordinate vessel call planning, schedule adjustments, berth planning, and operational execution with agencies and terminals. Act as the primary liaison between Regional Operations, Head Office Vessel Operations teams, terminals, and local agencies to ensure timely communication and issue resolution. Monitor vessel performance and support initiatives to maximize vessel utilization and improve terminal velocity. Track operational KPIs across regional agencies, identify performance gaps, and support corrective action implementation. Coordinate vessel and cargo stowage planning activities while ensuring compliance with safety standards, regulatory requirements, IMDG regulations, and special cargo instructions. Support the safe handling and transportation of special cargo, including project cargo and out-of-gauge (OOG) shipments. Ensure operational data and system updates are completed accurately and within required timelines. Support the implementation of operational policies, Head Office circulars, process improvements, and training initiatives across the region. Provide first-line operational support during vessel incidents and emergencies, coordinating with agencies, local authorities, classification societies, and Head Office stakeholders. Support contract renewals and commercial negotiations with marine service providers, terminals, and operational vendors. Prepare supporting analyses, reports, and documentation for procurement reviews and negotiations. Monitor vendor performance, service quality, and tariff competitiveness against market benchmarks. Identify opportunities to improve operational efficiency and reduce costs across marine and terminal operations. Assist in evaluating and implementing cost-saving initiatives while maintaining service quality and operational integrity. Support procurement activities related to Third-Party Feeder (3PF) services within the region. Prepare periodic operational reports, management dashboards, KPI analyses, and presentations. Maintain operational trackers, follow-up logs, and action plans to ensure timely closure of outstanding issues. Analyze operational trends and provide recommendations to improve performance, productivity, and service reliability. Leverage digital and AI-enabled tools to improve reporting efficiency, data consolidation, and operational analytics. Support management reviews through the preparation of performance insights and operational updates. Build effective working relationships with agencies, terminals, service providers, customers, and Head Office teams. Participate in operational meetings and represent the Regional Office when delegated. Facilitate cross-functional collaboration to drive operational improvements and service excellence. Support communication and alignment between regional and global stakeholders on operational priorities and initiatives.